Marvin's

"You go to a lumber and building supply company expecting to be able to get what you need especially when they have what you need. But then they tell you that no one knows how to operate the fork lift to load what you need on your trailer so you would have to load it by hand. Then when you ask for help they tell you it’s self service outside and they can’t help you. What kind of supply store doesn’t have their employees trained on fork lifts where a customer can be helped at anytime. Besides that when you have spent upwards of $10,000 at this store over the last 6 months you would expect them to at least help you load what you need but no they tell you they can’t do that. I will never spend another dollar at this place."

"People were helpful and knowledgeable. Items were well arranged and in the correct places. Their prices are still a little higher but if you don't have time or want to drive to Alabaster, that's to be expected."

"Why have a web page without items you carry or prices... this is the craziest thing I've ever "not" seen. I am a comparison shopper and I refuse to waste my time and gasoline driving to your store hoping you'll have what I need at a reasonable price. It's almost as if you don't want anyone to know what your prices are..."

"The customer service in this place is absolutely pathetic. We only come to Marvin's for the convenience and in this case we needed to buy a dishwasher. Me and my husband walk up to the desk in the middle of the store where these two ladies who were obviously having a loud conversation about their personal lives. They didn't even acknowledge my husband until they were done with their conversation, and even then when they were done, one of the ladies looked at him and rudely said "yes?" My husband tells her that we are interested in getting this dishwasher to which she replies "ok?" My husband had to literally ask if they were going to check and see if it was in stock or not. They informed us that they didn't have it in stock but they were going to give us the display. That's great, but the guy who came over and started unhooking the display, my husband asked if he needed a hand. The guy completely ignored my husband. They also wouldn't let us use one of their tarps to transport the dishwasher. They made us buy one as it was clearly raining outside. Shopping at Marvin's left a bitter taste in my mouth, and like I said, we only shop here for the convenience. Their staff needs to learn better customer service skills."