Trotec Laser USA Plymouth, MI (USA Headquarters and Showroom)

"I have been using TROTEC products as my main supplier. They have great products and AWESOME customer service. I have had a few (2) small issues out of a bunch of orders and they fixed them 100%. GREAT PEOPLE MAKE A GREAT COMPANY!"

"My family and I relocated from Florida to El Paso TX and have had a Universal Laser engraver from our start up business. Now for three years I have been learning about TROTEC and find that this is a much better machine. I met with the Regional Manager Matt and he was not only a good salesman but he also had years of experience and knowledge. So not I am looking at the Speedy 300. 120 watt machine to not only expand my retail market but they are not taking trade-in! Will be talking with him again soon. No pressure sales and a lot of facts so I will be changing soon."

"My partner and I purchased a Trotec laser over 4 years ago and it was the best decision we ever made! The machine is fast and cuts beautifully with fine detail. We also frequently order their acrylic and plastics for laser cutting/engraving. I've come to realize that there are 2 big things you can expect from this company and their products–outstanding quality and the best customer service in the industry. This past week, I needed a material sample for a rush order job and their materials rep, Liz, went above and beyond to get a sample in the mail to me that same day. If I ever had an issue with an order or item damaged in shipping–which is rare–they are quick to respond and resolve it. There is a reason they are known for their customer service... you really can't go wrong with Trotec."

"Since 1993 we have been in the Awards & Engraving business. We just recently purchased our 3rd laser a Trotec Speedy 300 (we call it the "Big Brother") to our Trotec Speedy 100. We stayed with Trotec for one very big reason.Customer Service... at the beginning of the COVID pandemic my laptop crashed and I was dead in the water.. I called Trotec, within 20 minutes a tech called my back, and had my Speedy 100 up and running on a different pc within half an hour. We along with the country went into lock down.. during that time my wife and I came up with a business plan to get through the next 12 - 18 months. It involved expanding and upgrading our machines. We were notified of a Big Sale with Trotec, we took a leap of faith - bought the Speedy 300 and have absolutely no regrets.. from Josh Baron in Sales to the Technical Dept with Jim Kenney and material personnel Liz Ruzzo & Eric Nester, everyone has responded in a timely helpful positive manner. The machines and software are amazing, Trotec knows where we want to be, and will help us in anyway possible to get there."

"Finally, customer service is no longer a unicorn. Trotec's Liz Russo helped me understand how Trotec materials can improve my laser engraving business vs. Brand X. So I switched suppliers and am so happy with my decision. I will admit that ordering materials from the Trotec materials website is a bit of a challenge because there is no "Will Call" option available for my local Trotec materials distributor. Liz helps me get the correct materials ordered and I have had ZERO problems. She has prevented problems before I knew that they were coming. Because of Liz, I am happy to recommend Trotec materials to anyone who is interested."