Geek Squad

"I am a senior and sometimes the computer is quite a challenge. On Dec 28th I was assisted by a wonderful staff member, Joni, who answered soo many questions and was very patient and capable as she demonstrated the steps I needed to take to deal with my current problem. She was reassuring and kindly waited for me to write everything down yet kept her eye on other customers as well. More businesses should add such a personal and efficient touch. It is a very welcome but pitifully lacking customer service today. Thank You Joni and Best Buy !!!"

"Tried to call the local store in Holland, and after sitting on hold for over 10 minutes, call was finally answered by a call center that's out of state. Rep states there's no way to speak with a human being on the phone in the Holland store, say that you can only speak with a "National Call Center". That does zero good for the issues/problems and questions about Home Theater purchases and installations made at the Holland store a few years ago. Ridiculous and infuriating, I'm sick of everybody and everything being outsourced. I'll give all of my business next time to a store that I can call on the phone and speak w/ someone at the store."

"My husband bought his computer there and too geek squad. Seems there's repair and then set up geek squad for 200. To repair his computer he paid 240 and it was sent away. It crashed again and he went somewhere else. I might add that unauthorized charges appeared on his credit card bill. Had to get it investigated and removed. Wouldn't go again. Also was encouraged to buy an expensive screen protector for my tablet bought there and was told they'd apply it. They refused bank of america to investigate"

"I have to say customer service has been great with Josh Underwood from Geek Squad I am always so grateful to work with him. I unfortunately can not say the same about the repair services with Geek Squad. I purchased my computer a year ago February within two months I began to have issue with sounds and speakers. I had taken it in for repair with Geek Squad they said it was a software problem. Almost a year later I continued to have same issues, I have since taken laptop in over 6 to 7 times. Each time they have to ship it out which takes about two weeks, they say they fixed the problem but they have not because I continue to have the same issues with speakers and sound. it will be almost a year this February since I purchased the computer I should not have these types of issues with such a new computer. it also is an inconvenience for me since I work from home. Not having a computer is very important. I never write reviews; I am writing one because I am very unhappy with the service they have provided. Like I said before Josh has been great every time. I know if he had any control over fixing the problem he would. I also must add each time I call best buy my call is never answered or I am hung up on."

"The customer service is good, but I was completely screwed over. I brought in my laptop, and told them I had an issue with my hard drive. They told me it was a BIOS issue, and I had to pay 100 dollars for the fix. Then I get a call later on saying it was the hard drive and not the BIOS so I'll have to pay an additional 60 to 70 dollars. Then I get a final call (this time from a different agent) saying the hard drive is free cuz that didnt solve anything. Then he says if I offer the phone number used when I first bought it, they can access the manufacturer's warranty, when the first agent said that could only be recovered if I had my father's social security number and ID. Then they wouldnt give me my money back for the BIOS fix because they said when that wasnt the issue they ran a diagnostics check which also was a 100 dollar fee, so they flipped the price when I already told them it was my hard drive. I was very unhappy with the performance and feel screwed over."