Downtown Home & Garden 210 South Ashley Street, Ann Arbor, MI 48104

"Large garden center with helpful staff. Came with questions and left with a bag of soil and more confidence with my plant situation at home. Easy spot to get gifts for the gardener in your family. Plus they have a cute cat :)"

"This review is in response to several less than enjoyable visits to this store after Mark transferred ownership. The main store has fewer products I find appealing and significantly unique to merit a visit; but I assume someone who knows what they are doing in terms of inventory management has decided that the real place to make a profit is on the boring clothing line that has taken over most of the retail space. What I cannot accept after frequenting this shop for years is the rude, nay today was absolutely abusive, behavior from the woman acting as clerk in the main store. She is unfriendly, abrupt and dismissive when it is a good day. I recall her snippy response about how people shouldn’t be touching the less than friendly cat Wallace (a full year pre-Covid) which is a strange thing to say about a store animal. But about two months ago when my 70plus mother needed help getting a bale of straw into her car, she acted as if we were out of line and imposing on the staff by asking for some help. She then launched into an unnecessary spiel about the lazy people who didn’t want to work and that was why DownTown H&G was short-handed.This week on Tuesday I went to pick up a couple of clay plant plates that seemed a decent price. When the price was different in the register from the marked price on the item I politely corrected her and was given a nasty, mean begrudging adjustment with an implication that I should have paid the higher unmarked price. I go back there today three days later and the price has not been corrected. And this woman slams the register around and yells “Really?” at me when I ask for the labeled price when I purchase two more of same item. It is particularly egregious that this person should be so rude because I could easily have paid the overcharge and then returned within thirty days and asked not only for a refund of the difference but the Michigan overcharge law compensation which would easily have maxed out at five dollars each instance. By correcting the problem at POS I was being considerate to the staff and the business owner. As it is I will reconsider shopping at this store ever again. And if the Clerk listed as SMA at 1:24PM on 11/10/2023 is not the store owner or related to the store owner, then it is well past time the store owner sat down and corrected this person about what proper customer service does and does not look like. Being abusive to a customer over one’s own error is definitely not the mark of excellent service. This woman makes shopping at this store unpleasant. Downtown Home and Garden has nothing that cannot be acquired elsewhere if the shopping experience is nothing but unpleasant."

"We love getting our plants here - everything has been healthy, no issues with quality. Great selection of accessories for patios or yards too; love the bird houses, seed mixtures, and there is a full assortment of pots/stands. Inside they have hiking/camping items for pets and humans. Love this store all around."

"This store is a destination in and of itself. There inventory is ever-changing with delightful treasures around every corner. My favorite things about the store are their extensive collection of all sorts of pet products, including treats and toys, and the collection of tiny fairy garden plants. I mean, come on!! What could be cuter?"

"This place carries the best of the best in kitchen items. Seriously impressive selection of items you would usually have difficulty finding under one roof. From quality clothing and pet supplies to household goods. I love just browsing this place and checking out the inventory... there's a lot to take in. They have a big selection of plants, bulbs and seeds as well."