Pandora Jewelry 6501 Grape Road, Mishawaka, IN 46545

"I went in today because a couple of the stones in my reversible pandora ring fell out. It had only been 7 months that I've had my ring so it was still within the 1-year warranty. It was worth over $100 so I was sure it'd be fine to get the stones replaced. At first, I was told by an associate that I couldn't get the stones fixed/ring replaced (I was shocked). But the manager was able to speak with me and help me with getting my ring good as new. I can't explain how appreciate I am of the customer service I received today. If it wasn't for the manager, I would have probably never bought another Pandora ring again. I will most definitely be back. Thank you again for your help today!"

"Staff are nice not pushy, however im finding exact same charms on amazon for 10 dollars. Literally the exact same charms sterling silver and all....yeah so theres that... ive been going in to see the charms and been finding them on Amazon. Got the $65 rapunzel charm for $9.99 on Amazon. Same hair same flowers in hair detail same purple dress, saw areilon there too and jasmine, same dangle with turquoise crystals on her....ijs"

"The lady who helped us was nothing short of AMAZING I was very indecisive and the entire time she was nothing but patient and polite helping me find the correct size bracelet and showing me charms after charms until I made my mind. Definitely reccomend!"

"Came to University Park Mall store for a purchase with a birthday coupon. Waited 15 minutes past regular opening time for the store to actually open and then find out coupon is only good for online purchase, which it did NOT say on coupon. Really frustrated right now!!!"

"Very disappointed! My brother placed an order online for an in-store pick up, when we arrived the order was “not ready” and we were told to come back within an hour. When we returned the order was still not ready. We spent more than an hour in the store. Gal was patient but it was insane that we could not get what we went for. She made a phone call to customer service and no one could tell us nothing about our order but yet they were quick to charge it out of the bank account. Very frustrating experience!"