Progressive Insurance - Claims Office

"Like others have said--they require you to sign up for auto-payments, which we did. We have one credit card that has always been reserved for payments. The bank we use changed names and sent us new credit cards that had the exact same number, but a different expiration date (which I missed). I never activated them because they only had a different picture on them, and then the bank decided to shut the old cards off without letting us know. Further, when the payment was declined, Progressive never sent us anything. They never sent our agent anything. Instead they waited, cancelled the policy and sent us to collections. To reinstate the expired policy that had lapsed for a month, they charged us $200/month more than what our old policy was. We will be changing as soon as our policy expires so that we can do so without the lapse penalty at a new place."

"I have been a Progressive customer since 2008. They have done me wrong. They will open collections before trying to collect a bill that they couldnt tell me about concerning a closed policy. Neither their autopayment, customer service, or bill collectors do any work. Now my credit score is damaged and I have to find new insurance that is run by professionals."

"Not happy at all with this company. They have recently jacked up my insurance rate for no reason. No tickets no accidents. Do better by your customers who drive right."

"Progressive insurance is another big box insurance company that does not care about anyone or anything. The customer service is only second to Gecio who just can't be beat at how terrible they are. From my experience with Progressive I would never ever do business with them. State Farm on the other hand and All state have been proven to be great. I have family and friends who have them and have gotten in accidents with them and have been provided excellent service."

"Hope you don't get Kyle Schnitgen and Jeff Wyler to fix your car...60 days and counting my mother has been without her car. NO ONE should have to go 60 days w/o a ride.. one excuse after another. Had to wait on "parts" 3 times was latest is.. motor locked up. It was stolen and drove fine until the thrives ran out of gas as well as ran fine before stolen. The car had just been returned from Jeff Wyler for a window repair and ran fine then as well. How does an insurance company allow an auto repair to take so long and a car she paid CASH for essentially is slowing turning into a hunk of sheet while in the care, custody and control of progressive ins and Jeff wyler superior hyuandai.. someone needs to make my mother whole again and get her car together or total the darn thing out.60 days and counting..."