AAA Ann Arbor

"It was a very snowy day . I enter building asked staff if I could get a discount if I went out to shovel their sidewalks . Which were 3inches of icy snow . Very hard to enter and leave safely . AAA SHOULD BE BETTER !!"

"Very friendly and fast service. Came in to get my IDP done and was greeted with smiles. Everything was done in under 15 minutes."

"Don’t waste your time, if you’re trying to obtain an insurance quote via direct phone call to this office. Unfortunately, I cannot give zero stars, which exactly represents the COMPLETE LACK of service that I received. After four tries, I gave up. Not once did a human being answer. When I used their POS phone system, indicating that ought to get two quotesies from them, never did anyone answer in that department. When I did leave a message, with my stated purpose and contract information, still no response after a week. That says VOLUMES about a company that I have done business with for 45 years. Yep, I’ve been a AAA member for 45 years, and they’ve been my Insurance Agency of record, in multiple states, for that ENTIRE TIME ‼️ As of today, not any longer… It’s PATHETIC when you call THEM, trying to give your business/money to THEM, based upon a decades long relationship with this company, and you literally cannot even reach ANYONE. I was a former customer of this exact office, and attempted repeatedly, to give them my business for around 7-10 days. Zero chance of me EVER giving them my multiple policies ever again ‼️ You cannot even say horrible customer service, because you LITERALLY cannot reach these fools. Unless I receive a direct reply telling me that this office has burned to the ground, and their phones were out from mid -end of October, there’s zero excuses for never answering phone calls directed to their insurance department at the Ann Arbor office ‼️ Nor failing to respond to voice mail ‼️ I’ll NEVER recommend doing business with the Main St. AAA office in Ann Arbor, MI. YOU SUCK ‼️"

"Went to office to get international driving permit. Checked in quickly and had to wait about 10 minutes"

"I am completely livid and baffled at how poorly their service is!! I called for a tow and waited 6 hours. The app showed they picked my vehicle up but never did. The driver didn’t arrive until 1:43am. I was told to find another company even though I have a membership. The day of my service appointment for my car to be towed to the auto repair shop they were yet AGAIN hours late. When I called at 4am. I was told they don’t allow scheduled towing only to find out they do offer scheduled towing. Now my vehicle is not able to serviced because of their lack of communication and service. Sad to think they literally had me wait 6 hours for a tow when I was in the middle of nowhere. I honestly wouldn’t recommend using This company because of poor customer service and communication."