Old National Bank

"rude, unhelpful, manager seemingly won't lift a precious pinky to assist when busy."

"I had never done business with Old National until I had to step in and take care of my parents' finances. It's been a great experience to work together with them to handle all of the legal and financial aspects of this transition. They've patiently helped me every step of the way. If things ever go sideways with my current bank this is where I would go."

"Everything seemed fine until a mistake they made prevented Fidelity from depositing investment withdrawals into our account. Customer service couldn't figure it out, so we had Fidelity wire the money. The sarcastic young millenial at the local branch insisted on the bank's keeping the wiring fee even though it was their fault (the emploee who set up the account made a typo, another strike against this bank). Her poor customer service and refusal to even contemplate a refund of the $16 wiring charge is about to result in our pulling many thousands of dollars out and going elsewhere. I managed a large department that had extensive customer contact for a public entity, and someone like her would have been put on a plan of correction. Go elsewhere."

"Old national is the absolute worst bank I have ever dealt with. They have some of the shadiest policies you can think of so that they can steal as much money as possible. To make it worse, The staff acts like they are riding around on a giant white horse thumbing their nose at the peasants their customers are. “Rated most ethical bank” they must have given themselves that title, because they are far from ethical. If you enjoy giving your hard earned money to some criminal CEO, go to Old National. I wish I could give them -5 stars."

"I had an in-branch transaction with a younger dark hair female Teller to pay Township taxes. She never said any form of "hi", "thank-you", "have a good day", etc. Simply "you're done". I was the only customer visible in the lobby at the time. If Management can't oversee/train an individual to provide even a fast food employee level of service, why would I have any interest in having them be involved with my finances? I hope the follow-up reply is genuine. I began to send a response via your website contact and decided to use a channel more likely to garner attention. It was that bad! Good for you for at least reading the comments and expressing the intent to improve your service."