Kroger Pharmacy

"Beware of the Tall Guy with Dark Hair working here. He doesn’t ask you for your Kroger ID card or number. And when you question it after the transaction goes through to have the points added to your account, he gives huge attitude and rolls his eyes at you. Like you are the problem and not him. I just went through drive thru and he acted like I was disrupting him from something else. Like he was even annoyed he had to help me from the get go. Thankfully after having to argue with him about what I was asking for, and him continuing to roll his eyes, shake his head and getting frustrated, he did get the points added. If he had asked from the beginning or kept the phone to his ear he would have heard me asking him prior to completing the transaction to add my number. They just pick the phone up to get your DOB, Name and confirm the price with you and that’s it. Don’t ever let anyone have a chance to provide their number. And not every time does anyone have the opportunity to go inside. Which is why the drive thru is there to assist patients faster. But nope the employees just get annoyed with you instead."

"They are short staffed like everywhere else...sometimes their notifications are inaccurate. I just make sure to give them like 3 days. However, when you go into the pharmacy for pickup; the techs are always super friendly and go out of their way to find you the best price!! For that; I'll ignore the inaccurate notifications and continue to shop there."

"TAKE YOUR BUSINESS ELSEWHERE. My last several scrip refills were not ready at the time their automated system quoted, in fact in some cases the wait was two days and over five for one that needed to be ordered. Even when you call and they say, "It will be ready in an hour.", It has been my experience that it usually takes twice as long. The last time I went to pick up a script, their drive-thru window was closed and it took a store supervisor to get them to answer their phone. When I finally spoke with a tech, she said, "come back in a half an hour.", then hung up on me. 2/15/22 Because they are so conveniently located I gave them another chance. They blew it again; was quoted 5 days to get in a common drug, then when I called after five days to check if it was ready, they still didn't have it. I wonder if they forgot to order it; makes me wonder how many other people's orders they have failed to timely fill."

"I recently changed my prescriptions to this store from the Grand Blanc store due to a move. This store's pharmacy is horrendous --- I validate all the other comments about saying things would be ready and they aren't .... saying they have to order, and they don't -- they tell you when to pick it up and it isn't ready. I can't believe they are the same business as the one in Grand Blanc. They never have my phone number correct, the automated system doesn't work, and they are anything BUT friendly when you go to pick up or answer the phone --- IF they ever answer the phone!"

"This used to be the best pharmacy but they have all new staff and they now are not good at all. They say they don’t have your information when they do and they don’t even call to tell you, they wait for you to be there picking it up to tell you that. Also they are rude, unfriendly, and not good at time estimates. Not sure what happened to the old staff but if that was Kroger’s choice, they messed up."