Genisys Credit Union

"Rethink your policies. I am a disabled legally blind individual. I attempted to make my budgeting rounds checking in on my finances and was told no matter what I cannot check my balance over the phone that I must use the mobile app.....which doesn't work with my visual software. Then I was told to either spend $15 on the uber ride it would have cost yoto check my balance I.n person or have a family member come. That was insulting knowing that I live in an area with no immediate family for help. Not everyone is that privileged. I understand security, but other actions could have been taken."

"I have had nothing but great experiences with Genisys Credit Union. From my mortgage, auto, home equity line of credit to professional interactions with all different staff members."

"Horrible. Bad service...bad attitude tellers...who are asking customers to remove hat's, glasses, masks. It's very strange. They are very nasty & rude. They enjoy this kind of interaction with customers. It's sick & disgusting. Everyone should be fired. If I could give 0 stars I would."

"A few days ago i was passing by and decided to stop and cash a check. Recently i have had problems with certain tellers and a few locations but corporate always works it out. I have been a member for over 20 years. I get a condescending teller who is hassling me not questioning the check. She has my ID the check my account number she wants me to take glasses off i did then my hat NO! Now attitude she goes to the manager who now is going through the system to find a draft its a check so i give her the company information and they cash it. Now she is talking about the picture she took at the counter. WHY? These tellers need to be retrained in what customer service really is because they have no idea of what it is. You annoy someone and then smirk and say have a nice day. REALLY!"

"I really want to Thank the staff at Genisys for having a welcoming spirit this morning. I felt welcomed and comfortable being there. The service was very much appreciated. Special Thanks to Sheena for being efficient and genuine with opening up a new account. Great service means a lot. I am hoping to use more services in person."