Genisys Credit Union

"Marie was so nice, patient and very helpful during my difficult time with my insurance. She kept me calm by telling me she has time, even when I know she didn’t, she had to pick her son up. Marie customer service skills are excellent and I’m very grateful that I got the pleasure to work with her!"

"Twice at this branch, Aisha Copeland helped me troubleshoot what was going on with my card. She was AMAZING and so respectful and very hopeful. Helped to get answers both times and was able to help resolve my temporary issues."

"If I could give 0 starts for Mark James and his "Team" I would. Hard to get a hold of and have to constantly check in. We would send him email and would not get a response I would text him asking if he got the email, he would say no then 1 min later text me back and say he did. Him and the Underwriter (Nancy) do not communicate. I would send Mark documents and then get an email from Nancy asking me for those same documents. Every time I would ask Nancy a question, she would give me an answer that had nothing to do with my question. We almost didn't close because Rachelle (Marks processer) missed the final approval email from the title company. We got our final approval/numbers back at 5 pm the day before we were closing. To say they were incompetent is an understatement. All in all, Genisys is a great bank but do not go to this branch for a mortgage or you'll be dealing with a nightmare mortgage team. Do better Genisys and employ people who actually do their job properly."

"Came here today to get a money order and other transactions. Been a member for about thirty years before the merger. I never have problems. Today this arrogant biased teller has to insult me then go and get her supervisor to tell me about lowering my mask and removing my glasses. I removed the glasses i always do and her response You have to look at the camera so we can see you. I am almost 6 foot what is she talking about? Finally its time to chastise me as if i were a child. Then she allowed the teller to complete the transaction. The tellers then asked her Why you do that? As i was leaving. Her response. Cause i want to. I will not be back to this branch. I even had problems with my car. Someone tried to get in it through the truck. The lot is always empty. They have very little patience and no empathy towards the customer. Both teller and manager at this location need retraining. Update Just left this credit union. Always drama they even have sheriff patrol.! Nasty condescending tellers. I like my credit union i don't like the tellers! They need retraining. I also had two guy in a red truck taking pictures as i passed by. Why???"