Fifth Third Bank & ATM 5645 North Main Street, Mishawaka, IN 46545

"I have had issues on numerous occasions of money coming up missing from my account with the charges made in a state I’ve never even been too - they say they’ll investigate, but I’ve never gotten a dime in return. I do get overdraft fees, sometimes doubled even tripled, depending on what they feel like. I have requested that my account be closed because they kept charging me more overdraft fees every single week they won’t close it because I owe money they keep charging me more than I can pay. It’s quite ridiculous. I switch to chase bank and I’m much happier."

"Disappointed. I went there for an interview only to be shown that is definitely not the work environment I want for myself. The manager talks badly about her own staff and their work when they should be a team. Micromanagement and controlling does not create growth. I hope those CSR's find something better"

"I have never had so much difficulty cashing checks or even depositing them and having available funds than I have had with this bank. They told me legitimate checks from the State of Indiana Tax Refund Dept needed me to pay $6.50 to their verification system to make sure the check was real. I have worked in banks before and that is ridiculous to me. They put a week long hold on a $1,000 check from my grandparents estate, because they weren’t sure the funds would clear from the estate account. I showed them letters from lawyers and everything to prove there is literally no reason for that insanely long of a hold. A day, 3 day hold? Sure I could see that. But a week long hold over the weekend, so with no business days it was about 10 days on hold total… for $1,000. So stupid. I’d had bigger checks from that same estate account the last two years since my grandparents passed away and the holds were never that long for the larger amounts. My husband had a business account, and we had our personal accounts with 53, and within the last two weeks with all these issues going on, we have never closed our accounts faster. On top of that, when trying to voice our frustrations and concerns, their customer service and branch managers did not do a single thing to even TRY to keep us or even hear feedback. In all the jobs I’ve worked, I’ve never seen such nonchalant customer service like that."

"I had an issue with using the mobile deposit option, which i don't recommend. I went into the branch and was so lucky to be helped by Brenda Roop. She explained the process and made everything better for our family. She's a true asset to this Bank."

"My husband and I began banking at the Mishawaka location when we moved here in 2011. We have several accounts and at times we have needed to sit with a banker for advice and assistance. The staff at the bank is amazingly awesome. They are courteous, detailed, professionally friendly, and genuinely grateful for customers. Have there been mistakes over the years? ...Yes...mine and theirs. That's when customer service can be evaluated. When I have made mistakes, they have been exceeding gracious to help me, without embarrassment, and when they have made a mistake (very rare), they correct it, in the moment, to my favor. They are not convenient to where I live, but I do not mind the drive for the great personal service and care we receive. They have become my banking family and we appreciate all they do to make it a great place to do business. Thank you to all the 5/3 team in Mishawaka!"