Integrity Tax Group

"I wouldn't recommend this company because the very high price of $400 we paid plus fees for each page. We'll never return to this place."

"I dropped my paperwork all off 1 week before the they were going to start them which is fine. On the date of my appointment the office called and I answered all of the questions they had and was told it would take a day or two and she’d call me back when it was ready. 8 days go by with no word so I called to see if there was an issue and was told Val (the one doing my taxes) was in a meeting and would call me back since there were no notes along with my paperwork. So I thought ok that’s fine with me, but then another week went by with no communication from anyone there. I decided to call and pick up my paperwork and did my taxes myself. If there was any type of issue that delayed the start or finish to my taxes that would have been fine with me, but the lack of any type of communication is why I’d not recommend this place. I was recommended here and was told they did a great job but in my case that wasn’t true."

"UPDATE 6-1-2020: Val reached out to me today to apologize. I updated my star rating to better reflect my experience now that the issue has been resolved. I would like to start by saying this might be a longer review, so bear with me please. I used to work at Integrity as a seasonal scanner and packing team member. Basically, once you met with your preparer and they wrote up your taxes for the year, I would process and pack them so you could come sign and pick them up before we filed them. During my employment at Integrity, I really liked my job and the people I worked with! All the preparers, Kris, Tom, Greg, and Val were all friendly and kind. The support staff in the office was also very easy to get along with and I thought we all worked as a team cohesively. The reason for my 1 star is not for my experience while I worked there. The reason for my 1 star is because of how I was treated after I was told I could have my taxes corrected by Val, a preparer, and the office manager at the location in question. My issue here is that there was a clear lack of communication between Val and I and I felt I was not taken seriously when I asked for help with my amendment. If there was ever an issue or if doing my amendment was too much for Val to do why wouldn’t she just be honest with me? Throughout my time working at Integrity I thought I had a pretty good relationship with all my coworkers to the point where they knew they could be honest with me. From the time I dropped off my documents to now where I have the completed documents in my hands to mail in it took a total of almost two months. Val blatantly ignored me from April 22-May 5, and even then when she responded letting me know my amended return was "finished" pending "review" she didn't really seem like she cared. Greg turned out to be the preparer that was working on my amendment, but the office manager Val did not grant my preparer the correct information on what I even needed to amend, so I basically had to start from square one a week ago. That being said however, Greg is an excellent preparer, and I am very happy with the work he did. He was very professional and I could tell he cared about helping me figure out my return. Something I can say I didn't feel with Val."

"In the past, I have done my taxes through TurboTax which usually takes me an afternoon to complete. Thanks to Kris and the team at Integrity, this year it was completed in a half hour and processing was done in 1 business day. Pricing was more than TurboTax of course, but I felt that it was fair as it is priced per # of forms that need to be completed. Would recommend for a stress-free tax preparation."

"Integrity Tax Group always does a great job! I highly reccomend, they're always helpful. They also work very quickly. I've been coming here for years and have always had an excellent experience."