1-800-PACK-RAT

"Customer service rep Alicia is incredibly rude. I was charged a late fee in October and the rep at the time Michael said that it was due to an error on their end and that he could either refund it or put the credit toward my drop off. To make it easier on them I said they could apply to my drop off. Just scheduled my drop off and Alicia said it was because Michael was “new and didn’t know what he was doing” she kept cutting me off and when I asked to speak to a manager she said I can go ahead and call back tomorrow. I asked her to have her call me and she said she guesses she could. I explained that she does not have to speak to me that way and her exact words were “I’m sorry you’re sensitive but I’m not gonna change the way I speak.” Hoping that management reviews that call because alicia should NOT be working in any sort of customer service."

"PACK-RAT moving services delivered exceptional service throughout my move. Their team was not only prompt and reliable but also exhibited a level of professionalism that made the entire process seamless. I'm grateful for their expertise and would recommend them without hesitation"

"We were supposed to have our pod delivered tonight after 5 pm. We paid extra for this. It's 9:22 and it's still not here. We're in our new house with no beds, and nothing to sleep on. We have movers coming in the morning. My husband called two hours ago and has still not received a call back!! I'm now on hold with an estimated wait time of 2 hours! Completely unacceptable!! There IS no resolution! And my $2000 recliner was soaked. They said they pay for damage from wind storms but NOT rain! Shocker! Lol. We paid for damage insurance and got nothing. I actually had to pay 30.00 for our city to pick up the chair! I will NEVER use this company again!!!!!"

"DO NOT BOOK THIS COMPANY. Our promised, scheduled delivery never came. We booked a Pack Rat pod delivery for Saturday 10/28 and arranged for movers to come 10/29. We waited ALL DAY AND NIGHT on 10/28 for the delivery; we called 5 (FIVE!) times during the day to make sure the delivery was still happening, and NO ONE, not even 2 supervisors, were ever able to verify for sure that the delivery was actually going to come. Even though we booked well in advance. WE WERE TOLD REPEATEDLY TO KEEP WAITING until 10 PM since NONE of the Pack Rat staff could say for sure that the delivery would or wouldn't come -- but they ALL told us for sure that we WOULD be charged IF the delivery showed up and we weren't there or if we tried to cancel. We received no updates despite 2 supervisors assuring us we'd get a call; no check ins, no text or phone calls or emails, nothing, until the end of the evening when a supervisor called us back after I filled out an online contact request form. The delivery NEVER CAME. The supervisor offered to reschedule for a weekday delivery instead but we can't miss work to wait all day and night again for this UNRELIABLE company. Now we will lose our deposit fee on the movers scheduled for Sunday since there is no pod to pack. Do not use this company. Very disappointed and upset."

"We have chosen to use Pack Rat as our storage/moving vendor for our Just Between Friends Livonia/Novi pop-up consignment sale. They've made our logistics SO much easier! We had a few scheduling hiccups but the local manager Brian stepped in and personally resolved our issues. Overall our partnership with them has been smooth and professional. I look forward to many years of partnership with them!"