UPS Customer Center

"Typical UPS center of your stuff is there is easy but they lost more than one package on me and in the end they both were there all along."

"Overnighted an important package! Choose UPS because I believed they would be trustworthy! Someone at the Wixom hub stole package. One of the items in box was my daughters AirPods and with in 12 hours of expected arrival date, the AirPods no longer were paired to her phone. Which meant someone unpaired them! Shipping was $130. It was refunded. First they denied my basic $100 insurance reimbursement. After fighting with them, they are finally giving the $100. I’m still out about $200 more dollars plus the inconvenience, plus the fact that my 18 year old daughter has been in a different state without her purse, drivers license, debit, AirPods, wallet. Reshipped all the items I had to rebuy the USPS and they arrived to my daughter! Shame on you UPS! If it was lost..that’s one thing, but stealing within your own business is ugly and the way it’s been handled is ugly! You lost a loyal customer"

"want to charge me to hold a package at the distribution center. I am happy to pay for my gas to be able to pick up a package but UPS wants to charge me nearly &8 dollars to hold the package at the distribution center that is close to my wifes office. when did it become a charge. I understand if the delivery needed to be sent elsewhere or even a drop off location but the distribution. Come UPS are you really that greedy. Well you can send the truck out to my location three times and I'll pick up the package for free...."

"Stopped by a UPS store to send a package. Was told it was cash only because all UPS store locations had an issue with their credit card machines. So I went directly to the UPS Center and was extremely happy. Service was great, fast and less expensive to ship my package. I will be going here from now on to do my UPS shipping."

"I'm honestly perplexed as to why there are so many negative reviews and comments regarding not being able to pick up packages. Even though they show 6 PM is when they close, you can actually pick up your package from 7-8. So long as your tracking says the item is available for pickup, you should have no problem getting your package. I've been going there over the years, like 4-5 now, and I've never once had an issue getting a package. I found out that they open from 7-8 by reaching out to them directly and asking when I can pick up my package. If you contact UPS in general, they will give you the times listed online. And regarding the new locker system in place there, I've only used it once. From that experience I had no issues and it was easy to get my package. I'll update this review if I have any issues with it in the future. EDIT: I forgot to mention, the gentleman at the front of the warehouse who gets your package is awesome! I've never had an issue with him and he's always been super friendly and even remembers me, even after all these years. I feel bad I still don't know his name, but treat him well!"