7-Eleven

"I don't know if it's covid and now a lot of people feel as though they can't lose their job because there is a shortage but customer service now is ridiculous. These individuals are so rude and disrespectful. I guess 7-Eleven is just giving contracts to anyone. I go into the 7-Eleven, I purchased two taquitos and a round donut with chocolate frosting. I pay for my items I'm very polite and I say thank you and I walk back to my car. When I get in the car I take out the donut and to my surprise it is stale (hard). I go back in and I tell the cashier name Brian. He proceeds to tell me that I can microwave it. Why he would propose that I microwave a stale donut is beyond me. I then ask for my money back because I had no words. He's prints out the receipt and goes to his phone and FaceTime his manager Miriam. As I'm standing there I'm thinking that well maybe he just is new he looks very young so maybe he just doesn't know how to process a refund. He then says I have a customer here who "claims" that her donut is hard and she said she wants a refund should I give her one? I was taking a back and puzzled as to how someone could be so horrible at their job that they would give such terrible customer service but it doesn't stop there. Miriam ask Brian, what did she buy? He responds, a donut. She then says, what!? She then replies, very snarky snooty tone what does she mean by hard? I've then proceed to say, just what I said it's hard and I would like my money back. She then proceeds to lie and respond we can't give you your money back. I ask why. She goes on to say because we're not allowed. I have lived near the 7-Eleven for numerous years. I have frequent this 7-Eleven for numerous years. About six to 10 years ago they were pretty good at their customer service. I don't know who these new people are but the 7-Eleven is now garbage. They really don't deserve any stars. Whoever owns the franchise, I don't know if Miriam owns the franchise, I don't know if it's a family affair. However, 7-Eleven needs to take the contract away immediately. They are destroying 7-Elevens reputation."

"Terrible 7-eleven. They will try to over charge you unless you catch them. Very rude. Go elsewhere."

"Such rude cashiers. Especially the young man. Don't try to ask him anything, he'll just answer with a bully response. Never going here again. You shouldn't either. Talk about no respect for customers who are the people keeping your business alive. What a shame."

"Slurpee’s are always cold and clerk checks me out quickly."

"Frequented this location until an hour ago. I bought and ate 2 items that--under closer inspection--one had MOLD on it...perhaps both. When going back to the store for a refund the store manager wanted to only refund me for the item that I was able to spot the mold on and NOT the transaction as a whole. Now here I am...hoping I dont get sick. Shoo-ed me out of the store and accused me of begging for money. I couldnt care less about the money...it was the DISRESPECT. Never again."