Secretary of State office 2250 Crooks Road, Rochester Hills, MI 48309

"A relatively quick and easy process. Kelly was wonderful in assisting me and was very kind. The facility is well kept and it seems like all the other workers were very easy to work with as well."

"I had an exceptional experience with the Secretary of State office when I went in for my license renewal today. The process I was dealing with was far from simple, it was a complicated affair that involved a multitude of documents: my passport, stamped visa, and my latest i94. Despite the complexity of my situation, I was greeted warmly and everything was explained to me in remarkable detail. Branden, one of their outstanding employees, provided me with a SAFE URL to recheck my document validation status, as my documents were initially unable to be verified. He made it clear that the processing time might take 4-6 weeks. Though this might sound stressful, Branden explained everything so eloquently and calmly, putting me at ease. The way he went over and beyond in his duties is commendable and reflects the excellent customer service of this office. His patience and dedication to explaining the process to me, making sure I understood every step, left me feeling reassured and confident in their handling of my case. The commitment to providing top-quality service displayed by the Secretary of State office, particularly by Branden, deserves nothing less than a 5-star rating. They truly went above and beyond, and for that, they have my utmost appreciation. Thank you for making a typically stressful situation into an easy, understandable process. I would wholeheartedly recommend this office to anyone in need of their services. The standard of service here is indeed praiseworthy. Keep up the great work!"

"What is the point of making an appointment and still having to wait well after your time to be seen! Benson needs to address this issue, but of course she won't do anything about it. Mine along with everyone else's time is valuable. That's why we make appointments. SOS no longer does the text to wait to make it convenient. Rediculous and frustrating! Change it."

"The staff was excellent: friendly and efficient. Unfortunately, even though I had an appointment (that I made three days prior) they were short staffed, and I had to wait an hour anyway. Next time, I will make my appointment the first morning appointment available, and I will have a better chance of getting in and out quickly."