Ashley Store

"It was a nice and pleasant experience doing business with Shaun and the other sales associates at Ashley Furniture Store. Shaun was off on the day I planned to go into the store and purchase my mattress. However, she met me at the store to assist me. I am forever grateful!"

"Buyer Beware. When finally assembled, after I waited weeks on the headboard, the bedframe that showed up was way wide and too short for the mattress and platform to fit in. I can turn the mattress sideways, but elevating my right arm and left arm does me no good. The pieces arrived separately and were not assembled until the headboard arrived, so warranty does not want to replace or return anything."

"Rachel and Shawn both ladies were Fantastic, Warm, Friendly, Welcoming and so very, very helpful. They definitely represented themselves and Ashley Furniture which made our trip to Ashley Furniture worthwhile! Customer Service was AWESOME! Thanks Again"

"I got approved with NO CREDIT!! And got my items sent to me fast. I am glad I got the sofa I wanted and the Acima girl in there was super nice, we sat and chatted while filing out the application. I did it all on my phone it was very private and she was respectful of the information that was being needed for my application. Check her out she is a sweetheart."

"Worst experience I have ever had! I will never shop here again! I was willing to overlook two employees getting into an argument and fighting over a customer, but the next day when I went to pick up my furniture because I was told they don’t deliver discounted furniture, I was told I cant pick up furniture an hour before closing which was never disclosed to me. But I rented a uhaul to pickup furniture, so after explaining me and my husband could move furniture ourselves, they agreed but very clearly the employee Brian and Moe especially had an attitude. The furniture was brought downstairs and my husband was told to “meet” in the back of the store. I was told to finish signing at the counter where Moe Al-ma*** was. I politely asked him if when he got a moment I could ask him a question as he was finishing my order. He told me “no!! All I want you to do is sign this paper! She put in here that you were picking up from the warehouse and now I have to redo it! So all I need from you is a signature and you can leave!” So, I was realized that there was more in play here, as the customer next to me was of the same shade as Moe. Who Moe was very polite to and told “give me one second sir and I can answer any questions you have.” So I signed paperwork and moe said your done. And turned to other male customer with a smile and said ok sir I can take you. I assumed Brian had already taken my couch to the back where he told my husband to meet him. I walked around to the back where my husband said no one ever opened the back door. We waited 20 mins, and no one came. I rang the door bell, knocked nothing. I waited at back and husband went back into store. Finally Moe yanked the door open saying nothing to me rushing my couch out clearly upset. Another man came out and saw how aggressive Moe was being and said hi maam and helped the couch onto the uhaul. We found out that Brian had told my husband to go the back and then he left and ended his shift without telling anyone else we were waiting back there. The question I wanted to ask Moe initially was if I could make more purchases while my couch was finishing. But I decided to take my money elsewhere as he clearly didn’t want MY money. Got home and realized they removed 2 of my pillows before opening the door in the back as they were on the couch when it went to the back. Never again Ashley, as I felt hurt over how we were mistreated."