Kroger 4395 Orchard Lake Road, West Bloomfield Township, MI 48323

"Selection is fine, prices higher compared to other stores. There were NO full service checkouts. Woman yelled at us when we experienced difficulty with the scanners. We have choices and we won’t be coming here again."

"This store is usually very pleasant, with friendly employees and stocked shelves. At my recent visit, they only had self scan available with one cashier to assist. Having a larger order (roughly $200 for context) I went through the self scan with a full belt. The scanning system was so difficult I had to request assistance more then 5 times from the cashier due to various issues. As the cashier was busy, I asked for the store manager so I could alert him to the difficulties. Uday came out of the cash office to speak with me. As I was trying to let Uday of the issues he was visibly annoyed and left mid conversation. Another customer tried saying something about the difficulties and he ignored the customer and walked away. It’s frustrating, as a customer, that the store is open but the employees are so busy closing they sacrifice the customer service to work on something else. I hope that in the future this locations management staffs two employees at self scan to help customers - or make the system less prone to errors and issues with the belt, scanning, coupons, accepting credit card, etc."

"Came to do a click list return which customer service claims could not be done except by "click list" -despite my 5 year history of using click list and NEVER having an issue with in store returns. After waiting 15 min in the customer service line (with only 2 customers ahead), they called the click list representative who said he was working alone and in the middle of an order. After 20 min now wasted, decided to go to a different Kroger. Not only was my return processed in less than 5 minutes, it was done without an attitude , without clicklist and with a pleasant customer service rep. This Kroger has non existent customer service and passive aggressive employees whose bad attitudes are legendary!"

"This is the worst Kroger in history! It has been that way for years! Today, on a Sunday morning, the deli counter was not open, and there was not one single package of the pre-sliced deli meat or cheese. Half of the produce was empty. Half of the orange juice was missing. Expired products on shelves. It was dirty. There were seemingly no management. The store sucks! I would avoid it if you can."