Sam's Club Tire & Battery

"Bought a battery there Dec 2021. Same battery was dead in Jan 2023, they replaced it under warranty. The replacement battery died Jan 2024. Took it in for a test, they looked at paperwork and said it was already covered under warranty. Yes i am quite aware it was already replaced. The battery didnt even make it a full year. They took it back to test it. Came back and said its frozen solid so we have to wait for it to thaw before charging it, but then says it wont work anyways if its frozen and u can tell by the snow on it its frozen. Firsty we put it down on the lawn after we took it out so duhhhhh of course it had snow on it. Secondly a frozen battery is not covered. So fine, sell us a new one, he said we can sell u one but because we are a grocery store it will not have a warranty.....ok WHAT? Thirdly we took it to Auto Zone they ran a test, the internal temp of 62 degrees. Now I dont know about anyone else but where i come from 62 degrees is not frozen. He said the battery was dead. Very helpful team at Auto Zone Southgate. Will never buy batteries from Sams Club."

"They don't know how to answer the phone even member services been on hold for 20 minutes one time 45 minutes !"

"Incompetent. Went in for a set of new tires and specified the specific tire size that I wanted but insisted that they have the make and model and look at the tires themselves (understandable if people get it wrong.) I then proceed to tell them that I have an appointment for shocks, struts, and alignment the following day. They go full stop and tell me if the struts are bad their lift wont go high enough. They don't seem to understand when lifting a vehicle reguardless the suspension will droop out completely and bottom out the struts without the weight of the vehicle on the tires. I proceed to then ask if thats the case, how do they in turn lift up trucks then to change tires. Either they are that lazy that they didnt want to change the tires or purely incompetent on the basic understanging of how vehicle suspensions work. Spend the couple extra bucks and take it to an actual tire shop. The cheaper price is not worth the hassel."

"Will never make the mistake of buying tires here again. Only reason they get 2 stars is because they did a fine job replacing the old ones(I know not hard). Otherwise they have been terrible for any problems. Oh you bought a warranty on the tires? Good luck using it. Got a flat? Come back in a week when we have an appointment available. Oh you have a nail in your sidewall? Come back in a week and we will replace it with the warranty. What am I supposed to do for a week with a flat?! I cant drive on the small spare especially not in the snow. Oh and you would think they could order the tires for you but no. You have to go online, pick them out and order them site to store. I bought my other car tires from Ford and if I have a problem I can drive up and get seen that day usually within the hour. That's how tire problems should be taken care of. Sam's club is terrible, do yourself a favor and buy your tires anywhere else."

"Service was fast however I feel it's unacceptable to let the car go with the rim looking like this. How lazy can someone be? You get dirt all over the wheel you should maybe wipe it off. This is on my father's vehicle. I personally don't use this shop for my tire needs."