Discount Tire 30720 West 12 Mile Road, Farmington Hills, MI 48334

"Brian reminds me of John Candy. I felt at home because of his personality and eagerness to help me. He kept me in the loop about my vehicle a d was very apologetic when things started to get behind. This is why i go to Discount Tire and nobody else. Thank you for another great service !"

"Stopped in due to air leaking from my tire at about 3 PSI a day. The fellow manning the front desk was positively pleasant. Sat and waited while the checked out the tire for about 30 minutes or so. Then, they just came out and gave me the keys. There was a nail on my tire and they fixed it. When I went up to pay I was told no charge and to have a nice day. Truly great customer service at this location. The attitude of all the employees was a breath of fresh air. In a post-covid environment service appears to have gone out the window every place else. This place has service down and should be a role model to other businesses."

"My tires were 10 yrs old. I did research for size and brand. With my ducks in a row I went to Discount and spoke to Logan. I had already logged into their website regarding what they had. That was Wednesday. By Friday the tires were installed. Used their services previously so I felt confident. Logan was very helpful. Obviously, I'll be returning."

"The process from suggesting what tires to order, to ordering the tires and getting them on my car every thing was smooth. The overall cost was around 15% more than Costco, but I have read online that getting appointments at discount tires is easier which was kind of true in my case as well. The only thing I hated was the wait time. There was only one person at the counter and it seemed like a busy place. May be add another person. But other than the initial wait time the service time was fast and experience was great. I will update this when go for a rotation"

"I would like to start off by saying that I would give Adam and his store a five star review based on my past history with Discount Tire. However, last year my tire was not holding air. Adam sold me a new wheel as he said that was the problem. I purchased the new wheel and then while driving down the expressway the wheel broke off and my car was totaled as all airbags went off. Adam gave me a refund for the wheel ($500) and stated that it was a defective wheel. (Although today he said that he said it was "possibly" defective). I asked Discount Tire to pay my $1,000.00 deductible as this defective wheel was what caused my car to be totaled. I emailed the insurance documents to Discount Tire as requested and now they want my affidavits from a Chrysler and Ford Engineer who stated a wheel is not designed to break apart and that in their 40 years of experience they have never seen this happen. In fact, the store manager stated that he has never seen this happen before. I left the wheel, tire and rim at the store over a month ago for them to send it back to the manufacture to inspect it. I called today and said I want the wheel, tire and rim back as corporate told me they have not yet sent it back. I called the store and Adam said he mailed it out yesterday. At first, everybody was handling this professionally, but now it apparent that they want to make this experience to be difficult for me. The funny thing is I am not taking this matter to court and I no longer want the $1,000 for my deductible. This one star review is for how Discount Tire Corporate Claims handled this matter. I feel sorry that a excellent manager like Adam is not backed by his corporate office."