Volkswagen of Ann Arbor Service

"Frustrating experience. My car is still covered for it’s bumper-to-bumper warranty. My car started experiencing overheating issues. I took my car in to the dealership and they said one of the cooling fans were disconnected and I owe them $80. Maybe a bumper to bumper warranty means something different with VW vs every other car manufacturer. The cost wasn’t an issue. It just puts a bad taste in my mouth and I’m sure next time I need service or buy a vehicle it will not be from this dealership or vw."

"I didn't actually go here.. I actually just called to make an appointment to have the car seen, but they talked me through what they thought was wrong with a light that I had on i my car and it hasn't been an issue ever since. They took the time to listen to me on the phone and we're super nice. I would go here if I had an issue."

"When driving to visit family from out of state my vehicle broke down on the side of the road. The Ann Arbor service desk was the closest Volkswagen dealership to where I was so I dropped my vehicle off overnight and had to call them on the morning of Christmas Eve to work things out. Throughout the entire process Bob was fantastic in reaching out to me and giving me updates and helping guide me through the process. I had to fly back in to Detroit on a Saturday to pick the vehicle back up and he even helped accommodate picking the car up by coming in when closed so that I could return to Wisconsin. I would recommend anyone take their VW here if they were in the area."

"I've been restoring my 1997 Euro Camper Van for 2 years now. It's been in and out if more shops than I can remember but thanks to Shelby and the mechanic my van has never ran better. Sincerely William Smart."

"I don’t usually leave bad reviews, but I have been SO frustrated with this location, especially my service advisor. They act sooo oblivious about what is going on and are ALWAYS confused. They don’t offer any advice and just expect you to know what you need. In particular, my service advisor has been one of the most clueless and disrespectful person I have ever interacted with. She would always say she will call me back (regarding very time sensitive information, such as car pickup before closing, price quotes, or parts arrival), but NEVER actually did. Then when I would try to call her back, she would constantly forward my calls straight to voicemail; only able to be connected with her by calling main VW line and the operator forwarding it. Not only that, but it seemed like they WANT to make you spend more money than needed. For example, I got my tires aligned after installing one new tire(F-L); however they did not even make sure the PSI of the other tires was correct. When I left, the car starting making noises/screeching in front F-R and gave me a warning that the (F-R) had low pressure... Upon evaluating the service papers, I also see the tree on the F-R was the ONLY one degraded... like why would you not just make me aware so i could get it replaced and then just aligned just once?? Because they wanted me to PAY TWICE by installing new tires twice and it is just so frustrating. My family has had many different leases and I have been to several different dealers for service; however, I have never interacted with such a clueless advisor and dealership that does not try to help you get your car back on the road in optimal shape. They want your money and that’s all that matters to them. Save you time and money, AND DONT GO HERE!"