Costco Tire Center

"The man that work front desk is rude and will not help you at all. They do not have good costumer service at all. They refused to sell me 2 tires because I have an AWD car. Got told they would only sell me a set or 4 tires and nothing less. Lost a good costumer. Will not return to buy tires here there is other tire shops that will sell you whatever amount of tires the costumer request. I am Very disappointed costco."

"I verified with the gas station attendant months ago that the inflation stations were supposed to be open when the tire center was open. Shortly after their opening this morning, the inflations stations were closed both before and after my shopping in the warehouse. I called when I got home to ask why this was, but they said they said they had opened them. If they’re going to let a little rain hinder their service, don’t trust them to do any heavy work with your tires."

"The Costco Tire Center in Kalamazoo is consistently rude and not customer-centric. Most recently, I walked in for service at the store opening. I was told there is a strict no walk-in policy and to go online to schedule my service. My appointment is now three weeks away. I cannot urge you enough to NOT buy tires here. Go to Belle Tire, Discount Tire, or even Sam’s Club. At Costco Tire Center in Kalamazoo, you’ll be treated as a nuisance and inconvenience."

"I purchased tires on a black Friday deal, but never received a call that they were in stock. Fast forward to mid January, and I finally have an appointment scheduled for 6pm. I am informed after an hour of waiting that I have another 40 minutes of waiting. I was told my appointment would only be an hour. After having my tires for less than 48 hours the sidewall on one burst in 5 places while parked. I was charged to reinstate my warranty for something that was clearly a defect from the factory."

"I showed up for my appointment their computer system went down. I had to give all my information to the person at the desk even though I had to enter it twice to order the tires I wanted ahead of time. After we got all issues resolved, my wife an I started shopp, expecting the tires would be installed in about an hour. Within 10 minutes after leaving the tire center I received a call from a technician stating that I had swollen lug nuts and would need to replace them.( The lug nuts on my F- 150 are 21 mm) I agreed to the price for the replacements and continued shopping. The next call 5 minutes later I missed so I went back to the service desk to see what the next issue was. I was taken back to my truck and told that my stud was stripped and they could not install my new tires until I installed new studs. After a few heated discussions with several people I told them to keep the tires and provide a full refund ( which they did). When I got home I checked all of the lug nuts on all four tires and was able to remove them with my 4way using the 21mm socket. I then took a look at the stud that was supposedly stripped and it was not, the threads were stretched, most likely from the impact wrench still in forward instead of reverse, this was the only lug nut removed from my truck. I do not normally leave bad reviews but this whole situation was wrong. Wether the service shop was to busy and looking for excuses to move to the next vehicle,. I don't know but I will never use them again and thought I should post it."