M-97 Auto Parts

"I am very disappointed in M-97. We have been dealing with them for over 30 years. I called to order a part gave them the VIN number and they assured me that they had the correct part for me. They had all of my info name, phone number, company. After taking the part home I realized they gave me the wrong part that I could not use. I thought oh no problem I'll just take it back up there well it turns out I cannot find my receipt. They all of the sudden cannot find my name phone number or company name in the computer upon return. As soon as they found out I did not have my receipt it was like they didn't remember me at all even though 5 minutes prior Rudy was being a creepy and saying I have a face he'll never forget. And all sorts of other creepy comments. They then claim to look through their whole computer system and have no history of it. There was a lady next to me that was going through the same issue with another one of their employees. I find it very disheartening the way they treated me and I totally feel like I was taking advantage of. I wonder how many more people this has happened to. Will never ever do business there again and I hope a lot of people see this review and choose to go elsewhere as well. Consider it a warning take your hard-earned money elsewhere because these people are scammers."

"I was completely impressed with their professionalism and customer service. Their staff is not only friendly but also highly skilled. Pricing is fair and transparent - definitely value for money. I highly recommend this businesses. Rudy & young lady went above and beyond find my parts."

"I wish I could give no star bad customer service and unprofessional, I ordered a part a over a month ago, they told me it’s going to take a week to get it after a week I call back and they said nobody showed up to work today they don’t feel good? they still need another 2-3 days,overall ended up calling me that the part is in bad condition!!!! After all that they won’t refund me my money everytime i call for my refund they say we will give a call tomorrow for it we working on the papers?!! and they never do call unless i call them after a day or 2 and they tell me the same excuse!!!! Now it’s been over a month and i just finally got my refund!!! I WILL NEVER DO BUSINESS WITH THEM AGAIN!"

"Excellent customer service. Matt was very helpful and very welcoming. He was able to send to me while manning the phone calls. Looks as if he was doing a wonderful job with management. I will definitely be back to receive the level of customer service Matt provided."

"So, I pass this place quite frequently! If you’re taking Grosebeck for your commute, you simply can’t miss it! I called about a week ago inquiring about a part that I need desperately for my car, spoke to a Matt on the phone. Came in there today, to purchase the part that I inquired about. Coincidentally, Matt was the one who serviced me! He told me that it would take a day or two to have the part ready! Literally an hour, and half later I received a call saying that they had the part ready for me to pick up! Thank you so much Matt, for such the prompt, and professional service that I was provided! 10/10 would absolutely recommend, if you’re looking for auto parts, this is where you wanna go!"