O'Reilly Auto Parts

"Store is dirty, even for an auto parts store and the customer service. Only thing this place is good for is dumping oil"

"I love this location, always has good employees willing to give very useful information, highly recommend this location."

"I WAS SCAMMED OUT OF $308 IF YOU HAVE EVER BEEN HERE, CHECK YOUR RECEIPTS!!! I bought some parts for my car and didn't realize that i was charged for two ignition coils that I didn't want, and definitely didn't receive. It could have been a mistake, that happens from time to time, but $308 is a pretty big mistake. I think the clerk did this intentionally; I wouldn't be surprised to learn that they were "returned"."

"Not a bad store. Usually you really need and organized sales floor and register area. Within the past week or two I was in and noticed that they were redoing the floors so fairly they definitely keep the building and retail floor and nice shape. I really hate leaving negative reviews and rarely do. This time however after seeing an experiencing concerning issues regarding and employee I feel it is necessary to bring this to the attention of the company. As someone who works on cars quite a bit I frequently visit this location as it's closest to my home. I have since started driving a little further because every time I do come in, one of the employees I believe named Dan is absolutely horrendous in the area of customer service. He's displayed some very concerning behaviors, and as someone who is worked and management and customer service I can say without a doubt this employee would greatly venison and in turn the customers as well from some intensive training on customer service and particularly how to speak respectfully to other people. Recently I actually witnessed him being extremely rude, yelling as well as using profanity towards other customers. He slammef down an item very aggressively during this incident that the customer was either purchasing or returning on the counter. And this customer had a child with them that witnessed and heard the absurd behavior of the employee. I was truly shocked to see that display of behavior, and it takes quite a bit to shock me. Having to go to another location to avoid dealing with possibility of encountering Dan and not knowing if he's going to freak out and snap on me or another customer is inconvenient. Plus it's obviously unprofessional and for people who aren't used to shop talk the profanity is likely offensive and especially inappropriate if there are children in the store. Haven't read any other reviews just yet, however between my experiences and seeing him be rude to some woman with her child and another man that may have been with the woman and child but I'm not sure. There is an employee who might be named Krista or something but she is very nice and knowledgeable every time I go in. Hopefully this can be resolved so I can resume shopping there once again."

"I Have been going to O'Reilly's auto parts since it Took over Murray's way back when, When it Comes to a Parts Store the one on Van Born Rd in Dearborn heights, MI Sets the Standard. I Recently had a Problem with a Certain Vendor & The Store Refunded every Dime & Corporate Office Sent me a Check to the Store for $150 because of my Troubles. That Boys & Girls is Quality Service"