Goodyear Auto Service

"I bought a set of tires a year ago which includes free rotations. I make an appointment at 1pm yesterday for that and a tune up. Well are you getting a tune up or a diagnostic testing? I explain my KIA has a 5 yr warranty which expires next month - I need to know if anything is wrong - like the transmission- he says what warranty? I should have left then. He tells me after looking at it / it will be a few hours. I say how many hours and do you offer any transportation-he says he doesn’t know - I grab an UBer home. At 5:10 I receive a call that it’s all set but they close at 5pm - it’s 5:10 - I ask how do I get my car? I was thinking a drop key? He laughs and says you walk in and pay for it. So RUDE. I could say other words but I’ll decline. $20 later in UBer fees I pick my car up. If I had a time to be back I would have arranged a ride back. I receive a statement of an oil change I declined for $89 ??? Why? I receive a receipt for spark plug changes and a engine cleaning - all for $398. I DID NOT receive a print out of a diagnostic testing like I have at every other service station. Who even knows if that happened. I plan on going to another service station to have everything rechecked. This wasn’t funny and his name was Tom. NEVER Again!"

"No one new to tires and oil change should work here ever! This is the most horrible place I've ever worked! No teamwork! Manager lies all the time. Will choose to chew you out over simple things when customer is waiting on their vehicle then say you took to long you need to be more professional. I had 2 days of real training videos and and then was put in the back to work. The tire machine is broken in a lot of places. Parts worn out, lift 2 has been broke 3 months and was never tagged. I decided enough was enough and put in my two weeks then manager has been cleaning and getting all the things done that should have been done 3 months ago to cover himself from upper management. I feel I was fully mistreated in many ways. It was better to yell at me then fall in and help to get the customer out the door and taken care of. Then would go up front and blame the problem on the worker, manager and co workers that have experience. When you ask how to do something, will walk right past you and say nothing. Manager even tried to get me to open my Goodyear accounts for him to check off that I had completed my training when I had only watched 4 videos, that's a huge no no as well! DONT WORK HERE"

"I just want to express my heartfelt gratitude to Tom and Thomas. Today, I visited Good Year Auto Service in downtown Rochester to replace my tires. Despite their busy schedule, Tom was incredibly kind and went above and beyond by offering me a ride home while I waited for my tire change and even picked me up when my car was ready. He even went the extra mile by going to another store to get the inventory for my tires. As I planned a road trip next week, getting new tires was crucial, but I was struggling to get the service I needed from my dealership. That's where Tom and Thomas came in and saved the day with their exceptional professionalism and kindness. Thank you so much, Tom and Thomas. Your generosity and dedication will be remembered and appreciated."

"Tom and Bill were Awesome! They helped me out with my 2005 GMC Canyon. It needed a fuel tank and they searched and could not find one. I found one on eBay and they put it on for me. It took 3 weeks to find one and they were very patient waiting and watching my truck for me. They made sure it was safe and sound in the garage. Thanks a lot GM for not making this tank had to go to a salvage yard to get the tank. Thank God I was able to find one and they took care it for me. Thanks again Tom and Bill. A loyal customer from now on."

"I visited the Rochester MI location 7/3 for a tire rotation. I was directed to get an oil change, as the rotation was included. I was told that I cannot choose the $29.99 option as Bill told me that only $54.99 oil is compatible with my Scion XB. I was called urgently saying that my air filter had been chewed threw by rodents, and that I had a nail in my tire, and needed two new tires for over $400. I declined and picked up my car. I was not shown where the nail was, I'm unsure if there even is a nail? I also checked my air filter, it is dirty, but not damaged as I was told. This is some shady sales tactics that did not appreciate, and you have lost my business. What a scam!"