DentalWorks Sterling Heights

"I usually don’t write reviews on places because I’ve been in the customer service industry and know what’s it’s like… This had to be one of the worst establishments I have ever been involved with. If I could turn back time, I would have never have had my daughter’s braces put on at this establishment. I started out at the Sterling Heights location because it was close and convenient . Having to take my daughter to the ortho once a month this was important to me. THEY scheduled her appointment on Halloween. I took the day off work after the appointment was made. Then they called me a week before stating they won’t be open because it was Halloween. Grown adults need Halloween off? And they left a message stating her appointment was moved. So I took time off work for that day. When we showed up to the appointment they rescheduled she wasn’t even on the schedule! They scheduled an appointment in December. I took the morning off work, got my baby ready, took my daughter out of school… just show up to the office and NO ONE be there! I called and called .. no one answered. Around and around I went. I could only get ahold of the scheduling people who have NO CLUE what was going on. After a week of calling I got ahold of a women who informed me that that Sterling Heights location was CLOSED. How did the scheduling people not know this information?!? Pathetic Now , after choosing a place that was convenient for me and my family to have to take my daughter to for her braces, we now have to travel to the Royal Oak location which is more then twice as far and now at all convenient for us. My daughter also complains that the women who changes her braces is very rude and scolds her if she doesn’t listen to exactly what she says. “Mom I tried to stay still but I needed to swallow and she yelled at me”… DO NOT make the same mistake I did. If I could take my daughter’s braces off and go somewhere else I would."

"They filed my claim through the wrong payer ID and now six months later they are trying to bill me for $1600. I received a bill of $166.40 and then I receive a bill saying that it’s going to collection for the $1600 The office is now closing. They have a new billing system and the lady at the Royal Oak office is trying to help me by resubmitting it to the correct payor. I hope the people at the Royal Oak office are much better in all facets service and billing. I have a great credit score, and they are trying to ruin that by sending this to collection. Needless to say I am very unhappy unless they resolve this. Check the BBB ratings. They have a F rate."

"Worst dental office I have ever used. I was referred to them for orthodontics which I totally regret. I have not had any appointments nor received any services from them in over a year. I am now receiving a scam bill from this company. I confirmed more than once that I paid in full, no outstanding balance as of my last day with them. Over a year later, with no appointments/services, I am receiving an undetailed balance due bill just asking me to pay an amount. Nothing on the bill details any services that resulted in a balance. How do I owe money when I had a $0 balance at the last appointment? This is not a reputable company. I highly advise that you look for another reputable provider. Check the BBB ratings. They have a F rate."

"NEVER GO TO THIS PLACE! THE most unprofessional office I have ever been too. Waited 2 hours in the waiting from becasue they only have one dentist. The dentist came out to the wisting from and said “who’s next” instead of calling for a name. I ended up walking out. Wasted 2 hours of my day for nothing. Honestly glad that I walked out becasue I do not trust them to work on my teeth."

"Great appointment! Absolutely wonderful staff and great dentist Dr. Smith. Dr. Smith let me voice all my concerns and I really appreciate that. Jackie helped me with paperwork, details and that was very helpful. Definitely recommend five stars. Thank you and I appreciate everyone at Dental Works for friendly service. It was a very comfortable experience!"