Tamaroff Honda Service & Parts 28585 Telegraph Road, Southfield, MI 48034

"Would not pick up the phone and the rerouted line from the help desk led to a dead line. Scheduled an appointment online and apparently there was nothing in the system. In turn they made me wait 4 hours for service and gave no accommodation or even acknowledgement for their faulty online and phone system. Very disappointed with their customer service."

"Dishonest place Heat didn't work on the driver's side of my car. I self diagnosed that the heater core was clogged and asked for a heater core flush. I declined diagnosis as I was 99% sure it was the problem. I paid $400 only for this dealership to tell me there was no change in my problem and I should pay for their diagnosis. I didn't fault them and accepted that my self diagnosis was wrong, or so I thought. I went to another place the same week. They told me the heater core was clogged and that I need to flush it. I told them that's not possible; I just had it done at the dealership. They told me either the dealership did it wrong or didn't do it, it's clearly the problem. They flushed it in 30 minutes for $80 and it COMPLETELY SOLVED my problem. I went back to this dealership to ask for a refund on my $400 since another place fixed my problem using the exact same flush this dealership failed to do successfully, and of course was denied, saying I should've gotten the diagnosis. And that "maybe it had to be done twice to be effective". What a joke. Conclusion: I was correct with my self diagnosis and solution, they couldn't do it properly but gladly took my $400 I do not recommend bringing your cars here."

"I'll never own another honda in my life. I typically have a decent experience with Honda. Now I cant say the same. I dropped my car off after being in an auto accident the end of January 2023. They let me know all the repairs are complete except the airbag diagnostic unit mid February. Now if they had of given me a realistic date as to when my car would be ready I could have prepared for this financially. I still do not have my car. Every delivery date has been extended that they have given me. They get my hopes up then shatter them. They arent financially on the hook for anything. I on the other hand have a car note and insurance I have to continue to pay...on time. I have had my rental so long that my insurance coverage has ended and I am coming out of pocket now. Everything is just open ended. However, they keep getting new vehicles on the lot. They dont refuse customers in need of repairs. They get your car and just sit on it until the part comes in. They dont know if the part is coming for sure on dates they provide. They have no tracking information. They have no loaners. They legally arent responsible for anything. My car is drivable but they say they "legally" can not and will not release it to me. They cant explain the legalities. Let them fix my car and I show up with out the money to pay for the repairs. They would have a fit and paint me and a bad customer. However I am supposed to be okay with this level of service. This also applies to those that work for corporate and their supplier. If there were no cars on the lot or being manufactured they'd have a leg to stand on but that isnt the case. I'll likely have to purchase a used vehicle to help alleviate the cost of waiting for my car repairs to be completed. This is despicable and someone needs to be help responsible."

"Car was serviced and returned in a day. Also got an estimate for repairs from the on-site body shop that was cheaper than I'd assumed it would be and then easily arranged to rent a car from them (also cheap) while waiting for the body shop to fix my door. I get that most dealerships are slammed, so wasn't too upset to wait on the body repair. These guys are easier to deal with and more responsive than Page, which is why we switched."

"I'd give zero stars. The service manager Mike is completely rude. Won't even service the problem on my car. I will never take my car here for service again. Nor will I buy a car from them. Go somewhere else. I will be contacting Honda financial as well. As this is a lease car and they won't even fix their own vehicle that's still under warranty. I cant say enough how unprofessional Mike is. Save yourself and go anywhere else"