Berkley Appliance

"They apparently aren't looking for new customers. We scheduled an appointment for dishwasher repair. Received the confirmation and was told the service cost, time schedule the person would arrive. Told the person would call 10-20 before arrival, nobody ever called or showed up."

"I think it would be impossible to say that this company didn’t make every effort to make things right. Jim reached out to me and asked if he could come out to assess the situation and see what, if anything needed to be done to make things right. He was out Tuesday and felt like he had a full understanding of what went wrong, how it should have been approached from the start, and asked if I would let him try to make things right. He looked into a part and made a VERY generous offer on pricing and said he would come back and install it as soon as it arrived. He came today and put in it. He explained the entire situation as well as performed a full servicing of the dryer including cleaning and oiling it , and made sure it was in good working order. By the way, this was clearly no small task. He was friendly and informative throughout. I have yet to run a load of clothes but feel like the work was done right. Things can go wrong and to me, that is a given. What is not, is someone trying to make it right. I have got to hand it to Berkley Appliance and Repair . They made things right. ORIGINAL ISSUE-Had them out today to take a look at my dryer as it stopped heating and give a price on new timer because the timer has not been working for some time and we were tired of setting the kitchen timer and stopping it manually. The dryer would run fine but as of Sunday there was no heat. The technician arrived and turned it on, trying a few settings and turning the dial, checking if it was heating while I talked about what was going on then left him to do what he needed. I checked in a couple minutes later and noticed he had the top off and was still checking it out. Shortly after that, I heard a loud Bang and him say "what was that?!" . When I checked on him he said the breaker had blown when he plugged the dryer back in after putting it back together . After a little longer he came upstairs and told me the estimate was going to be over $410 for a timer and he thinks the timer being broken was causing the dryer not to heat. Since that's close to the cost of a new dryer, I declined and let him know I'd likely just be getting a new one. He then informed me that the dryer would not turn back on, and that I should not plug the dryer back in and have an electrician come out before I plug this or a new dryer in to that outlet as, "...it's only getting 120 volts and should be getting 240." . On top of that, he wanted me to sign an invoice that said the service was done satisfactorily and the equipment was in good condition when it states right on the invoice the dryer will not turn on now. In short, since they "serviced" my dryer that resulted in BLOWING A CIRCUIT upon plugging back in, I'm out $89.00 for the service call, I need an electrician AND a new dryer as I'm sure this one is now even more broken. Called to talk to the owner but was told he will not be around for a couple days."

"I called on a Tuesday. My appointment was scheduled for Thursday. Paul called 15 minutes prior to the appointment time, showed up, fixed my dryer & did a fantastic job cleaning the dryer vent. Provided great service & honest & fair pricing. Will use again & recommend to family & friends. Thanks to everyone involved."

"I brought in the dishwasher part I thought was bad, they tested it and said it was Ok. Had a long discussion with the guy at the counter and he gave me some tips on other things to look at. I went home and sure enough I found the problem right away. Total cost was $0.00! I've been going to Berkley Appliance for years and that is the reason why - you can't beat local, in-person service! Simply the best."

"Owner Jim did an incredible job on my dryer, repairing and cleaning up a machine in great need of attention. He also noted other needs in my appliances. I am now awaiting a service call for another machine. I made the decision to again use Berkley Appliance when the problem occurred."