Best Buy

"I recently had an incredibly positive experience at Best Buy in Southfield that I feel compelled to share. Like many shoppers, I turned to online shopping to find the gadgets I needed, only to encounter the all-too-common issue of stock shortages. However, what could have been a frustrating experience turned into a showcase of Best Buy's exemplary customer service and management. Upon realizing the item I had purchased was not in stock, the team at Best Buy Southfield went above and beyond to rectify the situation. Instead of the usual runaround or a simple apology, they offered me an astonishing 40% discount on the next item I was interested in. This gesture not only alleviated my initial disappointment but truly exceeded my expectations for customer service. What stood out to me the most was the management's approach throughout the process. They were not only great to work with but also demonstrated a genuine commitment to ensuring customer satisfaction. Their professionalism, understanding, and proactive solution not only salvaged my shopping experience but also transformed me into a loyal customer. This experience has solidified my view of Best Buy Southfield as a retailer that truly values its customers. Their willingness to go the extra mile in times of inconvenience is a testament to their dedication to customer service excellence. The management team deserves special recognition for their leadership and customer-centric approach, ensuring that every shopper leaves happier than they arrived. For anyone looking for electronics or gadgets, I wholeheartedly recommend Best Buy Southfield. You can expect not just a wide range of products but also a shopping experience backed by a team that's truly on your side. They've earned my trust and loyalty, and I look forward to my next visit, confident in the knowledge that I'm in good hands."

"Meh.. Neither good nor bad. Not real impressed with customer service. The staff's knowledge of products was minimal or they were mostly just disinterested. The willingness to help was less than lukewarm. The overall energy of the staff was that most needed antidepressants and a few doses of triple energy shots"

"Connor is the best. He made sure I got what I needed: an inexpensive android phone that has a lot of storage space. The world needs more people like him."

"I’ve been in this store twice in the last month and both times Vincent was able to help me out. The team here does a great job getting you exactly what you need and explains the differences in products to help you make a decision. Highly recommend this location!!"

"Honestly would have given 5 stars because of the excellent service and attentiveness that was given by Matt, but because the geek squad and customer service desk told me incorrect info regarding the return/exchange deadline for the holiday, I gave it a 4. Matt took his time and walked me through every step of my exchange and setting up my new Apple device. He was great!!"