A1 Auto & Toy Repair 14315 Northland Drive, Big Rapids, MI 49307

"Paul & Anna were so helpful! My check engine light came on during a road trip to visit family. Being the only open mechanic on a Saturday I stopped by to see if they could fix the problem. Not only did they do that but they educated me on the issue and potential maintenance coming up, gave me estimates for those to come back on my next trip, and they went out of their way to drive to GR and pick up needed parts for my car to get it done faster as well as offering me a discount for being out of town. They had my car back up and running in 24 hours. Paul is one of the most informative and honest mechanics I’ve ever met and I’ll definitely be driving from Chicago to get work done here again as needed. Thanks again to both of you for saving the weekend!"

"Unfortunately, I would never take any vehicle here until they replace their staff in the office. She's extremely unprofessional and organized and unable to complete jobs at task. I truly hope whoever owns this business can get this message across that they truly need somebody else. It's unfortunate because the mechanic is an amazing mechanic and he definitely deserves better staff. Also would love to add after I posted this more excuses and trying to explain why the office staff is so unprofessional. Please stay away from this shop. They truly need help."

"I have nothing but positive things to say about A1. It’s a Sunday morning at 10:30 and I come out from the store, get back in my car and it won’t start. I’m an hour away from my dad, a mechanic, who has fixed every vehicle I’ve ever owned. A colleague of mine recommended A1, as they’re not only the best in town but they’re additionally open on Sunday. Anna was quick to answer and assured me they could look at my car if I could get it there. I had it towed there later that same afternoon. First and foremost, the fact they could look at it the same day was beyond my expectations, but then Anna graciously offered me a ride home while they fixed my vehicle. Fortunately I had been picked up from where my car broke down earlier but the offer itself spoke volumes about this family, this business and how much they value their customers. They had my car completely fixed by 7:00 the same day. Upon picking up my car, Paul informed me of another issue that I should tell my dad to fix, as it wasn’t critical today (but he did offer to fix it if I wanted him to). When I told my dad what I was charged, he was so impressed and said it was identical to what he would charge for these services at his shop. Coming from a mechanic’s daughter and the mechanic himself, A1 REALLY is A1 and you should use them for ALL of your vehicle needs! Thank you for saving the day, Paul and Anna!"

"As someone who is not mechanically savvy, A1 Auto was perhaps the best option for me to solve the issues with my car. The team I spoke to were all very nice, honest, and upfront about costs, what they expected the issue was, and how long it should take. I'm skeptical of many, many mechanics, but I had no concerns with these people. The staff is very family oriented, very much the 'what you see is what you get', which I really appreciated. I knew I could trust these people, and that they had the technical know-how to get the job done. I'd absolutely recommend this team. They're reliable, kind, and honest, which is refreshing compared to most mechanic experiences I've had."

"We broke down halfway to our northern destination after 5pm. This place was open and answered their phone, so we had it towed there. Not only were they very personable and genuine upon first impression, but they immediately offered us (and our pup) a ride to our last-minute hotel for the night, at 9pm! They got us back on the road the next day, for a very reasonable price, again offering and helping us with a ride. Paul was so helpful in explaining everything in ways I could understand and was extremely honest with us. This was my best experience with a broken down car at a shop I've ever had. I highly recommend this place of business!"