Brilliant Earth

"Mark at the Birmingham location is fantastic! He was patient and knowledgeable, answering 1000 questions and truly taking the time to understand my personal style and needs when it comes to purchasing an engagement ring. He was willing to spend as much time as was needed, and really did his homework prior to ensure I was shown exactly what I was interested in during each appointment. You can tell mark has a passion for jewelry and for getting his clients exactly what they want, and he has made the process so far so much more enjoyable and less daunting. Showroom is beautiful and clean and has a huge selection to choose from during appointments."

"My Fiancé and I came here to look at wedding bands and our expectations were exceeded!! We worked with Luis, who was so kind, helpful, and personable. Their bands are gorgeous and their customer service is 10/10. We definitely recommend working with Luis!"

"I absolutely love my rings! My husband and I went in to look around and I had already found the Nadia online and fell in love when I saw it in person. I didn’t have anything in mind for the wedding band, I just wanted it to compliment the engagement ring and fit without a gap between the bands. Our consultant and the store manager, Morgan, recommended the Lunette. I loved the pairing. After the rings came in and my husband went to pick them up, the wedding band did not fit at all and there was about 1/8 inch space between them, which is the only thing I specifically wanted to avoid. It was truly ugly and so disappointing. Morgan was busy with an appointment and was not available to talk to him, so he talked to a different consultant and they basically said “sorry, nothing that can be done about it”. Unhappy with that answer, we made an appointment to come back a different day and speak with Morgan. She was just as frustrated as we were. She thought the issue was the extra prong and size of the pear engagement stone, and suggested we get the elongated Lunette instead (which has eight round diamonds instead of six) to make sure it would fit. The original wedding ring fit the display engagement ring, which was a smaller, oval stone with four prongs instead of six. The new wedding band came in and it was PERFECT! If it wasn’t for Morgan, we would have returned them and gone somewhere else, which would have been really disappointing considering I loved the engagement ring so much. Customer service really saves the day! Thank you Morgan! Photos attached: oval stone gold band floor display, engagement rings with first wedding band, same engagement ring with elongated wedding band"

"Mark helped me with my appointment, understood immediately where my knowledge was at walking in, further taught me what else I needed to know instead of starting with a pitch from scratch, and helped me with the perfect piece of jewelry that I needed, all in a timely appointment but still made it fun and informative and enjoyable and exactly what I expected. Mark was a pleasure to work with!"

"My girlfriend and I came to this store to look for engagement rings and our expectations were exceeded! We were welcomed at the door with smiles. We had our appointment with Mark who was amazing. He was extremely friendly but most importantly, so knowledgeable. He helped us every step of the way and made this experience very enjoyable. We are very happy with our choice to come here. Thank you Mark!!"