Ulta Beauty

"I had an eyebrow appointment at 1:20, and I pulled in at 1:25 because the roads aren’t the best after it snowing. I parked and got a phone call from ulta and the first thing I said was I was walking in right now and Aliina (the brow lady) said I only had a 5 minutes to get there and she had to reschedule me bc she had someone at 1:40…I completely get it, but a brow wax takes not even 10 minutes I just needed a simple clean up nothing else. I drove 20 minutes to come here just to be told I couldn’t come in when I still had 15 minutes. I’m definitely not returning back to this ulta after this. I’ll just stick to the one on hall road going forward. I also talked to a manager Jenn I believe her name was and she was no help and sounded like she could care less after I explained no where when booking an appointment does it say you only have 5 minutes to get there."

"I had an amazing experience here today. I unfortunately forgot to ask the name of the associate who helped me. They greeted me at the door and found out I was looking for a foundation. They asked me a handful of questions about what I was looking for, and led me to the KVD Good Apple Serum Foundation. They let me try one two different shades and gave me guidance on how to blend it. It didn’t feel like this person was trying to sell me something. It felt like I was talking to a friend who just wanted to gab about their favorite new foundation. The whole experience was easy, and very fun. Shoutout to this associate because they made my experience awesome."

"I take my daughter go here to get her eyebrows done. She's excellent and very nice. All the other employees are very nice as well. Great atmosphere here and I suggest everyone to come to this Ulta Beauty for all your needs."

"I recently had an unfortunate experience with a cashier named Robin at Ulta, and I felt compelled to share my feedback. My interaction with Robin left much to be desired, and I was deeply disappointed with the level of service I received. During my visit, Robin appeared to be in a rush while ringing me up. She seemed disinterested and made no effort to engage with me as a customer. I had several questions about a product, and when I asked her for assistance, she was unhelpful and dismissive. Robin claimed to have used the product herself but provided information that I later discovered to be inaccurate. It was clear that she lacked the necessary product knowledge. Moreover, my experience with Robin led me to believe that she displayed behavior that I would describe as rude and unprofessional. Her lack of courtesy and apparent disinterest in assisting customers was both disappointing and frustrating. In addition to the issues with her customer service, I also felt that Robin's behavior seemed to be discriminatory. While I hope that my perception was incorrect, her actions left me feeling uncomfortable and unwelcome. It is crucial for businesses to foster an environment that is inclusive and respectful to all customers. Overall, my experience with Robin has left me with a negative impression of Ulta. As a customer, I value knowledgeable and courteous service. My encounter with Robin did not meet these expectations, and I believe it is essential for Ulta to address these concerns to maintain customer trust and satisfaction."

"Very helpful staff and Aliina at the brow bar is amazing with brow waxing and tinting . Their new stylist Donneisha also does a fantastic job with color, haircuts, and styles!"