Detroit Couture

"My husband purchased the classic Black dress (1XL) and the classic green leaf (1X) . The dresses’ design is pretty but the material is really thick. The dresses are heavy and the fact that an online clothing store does not accept returns or exchanges is unacceptable. They have a statement on the order sheet that they “want you (the customer) to be 100% satisfied” but without a way to even exchange any items purchase, how can I be 100 satisfy? I will never purchase anything else from this company nor will recommend it."

"I have purchased from this merchant previously and was happy with my merchandise. I recently made a purchase and was not satisfied with the item at all. I emailed the company — no response. I just looked at my packing slip, and it states, “No Returns. No Exchanges.” I guess I’m stuck with the item, but will not make any other purchases. Purchase cautiously."

"In the past I also was pleased with what I ordered. However the last 2 items were cut small. I didn't bother to return. However this last purchase, the white dress like the classic, the elastic in the sleeve is too large at the cuff. the material is much thinner than the original scuba material."

"I’ve purchased several pieces from this merchant and have been satisfied in the past. I recently purchased two items. One was too small, I’ve emailed and left several voicemail messages regarding an exchange or refund. I received one email response stating they would check for another size a few days ago. I have not received any additional information regarding my request. I purchased the item for my daughter’s college graduation so time is of essence. The lack of communication will impact any additional purchases I make going forward."

"I wanted this to be my next new place. I was very happy with the quality of the original dress I received, but it (XL)was too small . When I started to search for an exchange, in 1X, I noticed most of the products made of materials that I like - (sadly) stopped at XL. The quality of larger products is not as good. I also did not like the LENGTHY requirements for exchanges and returns. An exchange or return should be just as easy as the sale, and COVID 19 is not a fair reason to deny a person their money back if they simply do not like the product. I listed five products I would take in exchange for the product I sent back, in order of desire. I was kind of unhappy to get the last one I listed, and cost was not the reason because I clearly stated that I would add any extra money needed. The Level Up Mini (which I originally ordered) was great, and the romper I ended up getting was okay. It was the return/exchange requirements that was a deal breaker for me. I dislike companies who try to “force” me to keep their products. A return of one’s money(as long as one has not damaged a product or bought a clearly labeled final sale) should always be an option. I also do not like that I fairly and honestly reviewed my purchase, but the review is not there. And a 20% restock fee is unreasonable. It is a piece of clothing - not an appliance."