Lava Lounge

"I’m not the first to experience terrible service recently as can be seen in other reviews. My wife and went in NYE to grab a couple smoothies and some apps, I brought a cigar, and we planned to spend some time there and ring in the new year. I asked prior to lighting if a cigar was cool to smoke and was confirmed pleasantly by staff. I ordered a drink and about 10 mins later another table walked in and sat behind us. Complained immediately of the cigar smoke to staff while chatting it up before moving to another table. They then ordered their drinks and received everything within 5-10 mins, yet I still waited and even had to pull staff to ask where my now 30 minute smoothie was. Multiple discussions were had with other tables and staff in what they thought I didn’t understand leaving me to feel terribly unwelcome and honestly sad. I just wanted to enjoy just one evening with my wife. Unfortunately that wasn’t going to happen at the lava lounge. Btw by time the smoothie did make it to the table, it wasn’t even good…won’t be returning."

"Food came cold after an hour of waiting, even though the place was fairly empty. Asked for ketchup and never got it. Smoothies also took a while to come. Below mid experience"

"Cold food came after an hour, waiter didn't check up for an hour, place is empty idk why it took so long. Asked for Cajun and ketchup and didn't get either even after mentioning it. Smoothies came after an hour and 15 mins. I usually am super lenient but this is literally by far the worst experience I've ever had dining out. Never coming back here again."

"By far the worse service food atmosphere I’ve ever experienced. I do not get a chance to go out often anymore and we decided to try lava again because it’s under new management. There was six people including myself. We ordered food and it came out ice cold. The waiters excuse was the food was sitting for a while on the table. The salads were wrong and the chicken on top came out ice cold twice. The waiter was extremely rude and lied to make an excuse as to why the service was bad. We decided to leave after 30 min being there. Instead of accommodating to this horrible service, lava had the audacity to charge us 160 dollars for the service. The waiter got up in my face and got extremely hostile. There was absolutely no one in this place. The atmosphere there felt like a funeral. Never ever again. This place should shut down."

"Nice hookah lounge with a great vibe. All hookahs were good and so was the wide variety of food options. The chicken tawook was the best along with the fried Oreos. Hummus wasn’t very good."