Starbucks 4668 Cascade Road Southeast, Grand Rapids, MI 49546

"Wendy is usually the one working when I come in for my morning coffee, and she is the best! She is always so kind and friendly, and makes every customer feel welcomed and appreciated. Thanks for being the highlight of my mornings, Wendy!"

"This Starbucks is located on the right when entering the store. Located near the fine section of the eating area. It was clean and tidy. The baristas were friendly and kind, our drinks were great as they normally are."

"This Starbucks is located inside Forest Hills Foods, which is a destination go-to in itself. This one offers a really nice seating area and all the usual favorite drinks. The baristas are excellent- the one serving me today answered all of my questions and offered a great option for a half-caf iced coffee that was perfect. Kudos!"

"The manager was very disrespectful and rude to me. I regularly get coffee at this location, and tolerated the slight demeaning comments regularly said by the manager to many customers saying to myself how she must be very busy and overwhelmed. Today, she was egregiously rude, and it was not busy. Bellowing at me in front of other people like I am worthless. I was interrupted, spoken over and decided no coffee is worth this much grief. I am glad to read in older reviews how she is equally “charming” to many other people. I do not understand her problem? I tipped a dollar on a standard coffee. I am sorry if this is not enough to be treated with dignity. Perhaps being rude is a technique for better tips?"

"I purchased a latte at this location and it felt eerily light. I unfortunately didn't pop the lid off and take a look at it until I was already on the road. It wasn't a latte at all. I'd dare to call it some sort of cappuccino / bubble bath hybrid, and I'd be lying if I said it didn't taste like one also. I'll give the barista the benefit of the doubt and say it was a lack of training, but I'm surprised they would let an untrained employee work the bar. I most likely won't be returning unless Starbucks deems me worthy of some sympathy swag, then I'll consider it."