The U.P. Hair Company

"This was my first time there. I was a little disappointed that they didn't offer water. (Because I'm used to that) My stylists name was Chellie,and she was great! She cut my hair exactly the way I wanted it! (Pixie Cut) I definitely recommend her."

"Friendly and easy visit as I traveled through town. Emily was so nice and made sure I liked the cut. Reasonably priced and clean salon."

"I went to the UP hair company about a month ago. I decided to try here because I thought I would treat myself and finally spend the money to get a haircut and my roots touched up. I have a stylist back at home that is usually the only person I trust with my hair, however I was unable to travel home with my school and work schedule. I don’t even know the name of the stylist that I got scheduled with as she did not introduce herself. I will say she was nice and she said she has been doing hair for over 30 years. However, she completely butchered my hair. I wanted face framing layers and layers all over and she cut literal tiers into my hair. I have never had a bad haircut in my life but I was so upset when I got home and dried my hair to actually see how it turned out (I did not notice until I got home). Everybody that saw my hair was shocked that a professional stylist could mess up someone’s hair to that extent. The color was extremely blotchy too but that was the least of my worries. I sent the salon pictures of my hair over Facebook and a very nice and understanding explanation of how I was upset with my hair and was wondering if they do any refunds. They asked for my number and they did call me and left a message when I couldn’t answer because I was in class (the owner said I could make an appointment to get it fixed, but I am sure they would understand that if they were in the same situation that they would be uncomfortable with trusting someone with their hair after this). I called them back multiple days in a row and the owner was unable to talk to me every one of those days. Still then I was understanding as it was not her fault that our schedules overlapped. I then messaged them on Facebook again to ask if they could simply message or text me, since they were unable to talk directly, or even just leave me a voicemail answering my question about a refund. Someone replied and said they would tell the owner. This was atleast two weeks ago now and I haven’t heard from them since. I’ve worked at a salon for over 5 years and I cannot believe that this place would leave clients hanging after a bad experience. I am just appalled because I know that this has happened to atleast four classmates and multiple people under the reviews when they went to this salon. This is a situation that needs to be addressed and cannot keep happening to clients who put their trust in you with their hair. I am definitely not one to be confrontational or leave bad reviews, but I think that this has happened to way too many people by this point. I am just happy my hometown stylist was happy to fix it for me!"

"I can't remember who I had, but she was wonderful. We talked the whole time and got along great. She did my hair exactly like I asked and was very concious of how I was doing (if anything hurt or if I was sensitive to anything)."