QDOBA Mexican Eats

"The general manager made my burrito. I havent seen a manager making food before. It was the best made and rolled burrito ive had in a long time."

"2-14-24 just got carryout and experienced great service from all the staff. Spoke briefly with the gm and shift manager who were both friendly and polite. The employees all seem happy. Overall this Qdoba stands out from the others in ann arbor for their superior customer service and quality food (tastes better then any Qdoba I have ever ate at). This Qdoba will continue to be my go to for the foreseeable future."

"UPDATE: They reached out to me after I posted this review and said they would give me a refund. 3 months later, I still have yet to receive any compensation. I haven't been back since this review and I will never be returning in the future. Sorry, not sorry. Hands down this has got to be to worst experience I have ever seen with a restaurant. Things were fine until I got to the counter to place my our order. -------------------------------------------- The food: First off, we were wondering why the tortillas were brown but more on that later. The cilantro rice was hard and lacking cilantro. They were out of cheese. The adobo chicken I got was hard and obviously had been sitting out too long. My wife's steak was also hard and bland. My daughter couldn't even eat her nachos. We got an extra bag of chips with the meal and when we tried to eat them were greeted with a glorious pallet watering mix of stale chips, soggy chips and some way over salted chips. Know we know why she couldn't eat her nachos. The service: The staff was all quite rude. They gave the impression that they were done with their shift and were mad they had to work. I'm assuming the manager wasn't on duty because it did look like there were 3 servers and a cook so I'm guessing they were understaffed. When we got to the register, I asked if the chips were warm and was given an attitude. When we asked why the tortillas were brown he said that they were wheat and they were out of flour ones. Something the first server neglected to tell us. The atmosphere: The walkway to the counter was clear but it was quite apparent they had not cleaned their work area at all. We were there well after the dinner rush and it was clear the person responsible for cleaning up the place was not schedule to work that night. There was food caked to the counter by the register. Finally, the garbage can was well beyond full. I didn't look at the other cans but a picture says a thousand words. Judge for yourself. Conclusion: We have been patrons of this qudoba for as long as they have been open in this shopping center. I have never been so disgusted as I was tonight with this establishment. When you buy food for the whole family and the bill come out to almost 50 bucks you expect better than this. Thankfully they opened another Qdoba on the west side of ann arbor. We will NEVER be back to this location again. I suggest that the company does a surprise inspection to see what kinda of image this store is portraying before the health department does. This store would get closed down immediately. I recommend that if you are in the mood for Qdoba to skip this place entirely and head over to zeeb road in front of Meijer. The extra time and gas spent to get there are a small price to pay to avoid this food poisoning establishment."

"Hands down the worst place to work/eat at. The place is NEVER clean, it is extremely ghetto and unprofessional. The inside of the walk-in, refrigerator, and fryer for the chips are ALWAYS dirty. The catering closet is full of dirty mildew rags and bugs flying around, the bathroom is ALWAYS out of service, food that is ALWAYS moldy. The GM have a horrible attitude, she do not know how to communicate with her workers, she ALWAYS mess up on inventory the staff never have everything that they need, she take more breaks outside smoking cigarettes than actually making sure her store is being ran properly. It’s more food being giving for free at this place than a homeless shelter. The store always open up late, the inside of the sweet/unsweetened tea have mold in it. If you’re looking for a job this is not the place at the moment, it will be a very uncomfortable, irritable (hour less) job. Corporate really need to investigate this store. Glad I am not an employee at this place any more I am honestly surprised that no customer’s had food poisoning."

"Excellent service! I showed up later in the evening, and there was no line. Everyone was super pleasant. They were out of pico, but the dude making my nachos suggested the mango salsa and wowza was that delicious! I do wish the music had been a little quieter as we had trouble understanding each other at times. Doesn't help that I'm so short that my mouth is below glass level. 10/10 will visit again."