Hampton Inn & Suites Middlebury

"Management staff is rude. The General Manager shouted at me and interrupted me when I actually made contact. Swore I received a refund and blamed my bank for a reinstated a charge. My bank stated that they did not reissue a charge that they do not perform POS transactions Impossible to resolve an issue when you can't contact them via telephone because the phone is almost never answered and voicemails are not returned. If anyone knows the owner(s I would definitely speak to them instead. I would give 0 stars if possible. They got money from me with a cancellation less than 5 minutes old. If they refunded why was it rebilled to my account? Sounds like a lack of ethics on their part."

"Upon check in to our room we found that the room has not been swept. Carpet has dirt and crumbs as well as bathroom floor dirty. We asked if it could help cleaned. We were given a different room. Much cleaner. But the next day room service never came to clean towels trash anything. We tries calling front desk 4 times from room. No answer. So tried calling the hotel directly..no answer. Walked to front desk no one there. Outside smoking for at least the last 20 money we have tried to call them. Service and hospitality terrible. Room and beds comfortable. Breakfast good when they finally restock"

"This is not a good area for hotels, but even still, this is not a good hotel. Entire lobby stinks. Shower is mediocre. Toilet did not flush well. The construction is so poor that we were kept up constantly by the people in the room above ours. Our room would shake and vibrate every time a step was taken above us. The bathroom door would either open on its own and slam against the wall or slam close on its own. Realistically, it's not clear surrounding hotels would be much better."

"Prices reasonable. Clean and tidy rooms. Breakfast was undesireable and when we went at 9 (breakfast till 10), most things were gone and waited and waited for resupply. Was even out of coffee! Housekeeping staff extremely friendly. We arrived around 6pm on Thur Oct 5 and the check-in lady didn't seem to want go out of her way to accommodate our reserved reservations made a month prior. I specifically asked for 2 adjoining rooms bc my sister and husband travel with us and they need looked after and need our help often. I found out not only were we in no adjoining rooms but we had rooms on separate floors!!!! She didn't seem to care and just excused it as we don't have any and she never even looked! I told her I made the reservations FOR ADJOINING ROOMS but she just didn't seem to care one bit! I wish I had her name I'd put it here! My sister tried calling desk for help with something and told me this same lady answered first time and tried give her instructions rather rudely. My sister had call back and said desk lady wouldn't even answer her after that first call so my sister laid her phone down and came back about 5 minutes later and the phone was still ringing. This really scared my sister as they need help and this person just didn't care. I hope management reads this and fires her . This was our first and last stay here!"

"The rooms were clean, and the beds were comfortable. But since this hotel is made from wood, you hear every noise that happens around your room. Whoever was above us was stomping around and running and jumping off the beds for hours. I can only assume kids. Tried calling the front desk to complain, but the phones weren't working to call the front desk, room to room, or even outside lines. Finally went down to the front desk to complain and they said they would handle it, but nothing happened. Banging went on well past midnight. I'll definitely make sure to never stay here again, and I highly recommend no one else does either. The way the staff handled things was horrible."