Best Western Benton Harbor-St. Joseph

"Hot tub had mold and algae growing around the inside of tub. Bubbler for Hot Tub didnt work. Breakfast opened late and was not very good at all. (hours were 7-10 but it was after 715) Wouldn't be too big of a deal except that we stayed for a sports tournament and needed to leave the hotel early that morning to be at the field on time. All 3 of us woke up with swollen eyes from the dust and allergens in the room. AC didn't work even after being looked at by staff. Bathroom sink was clogged and water could not go down. Was told 1/2 my stay was being comped but only $30 dollars removed."

"Stayed the night 08/18/23. Immediately when checking in I was asked for $100 before even anything else (I had no idea I had to pay that when arriving). Window in room was cracked, metal trim of headboard popped off and looks like someone attempted to hold there with tape, room had a musty smell, black markings on wire of ac, there was a chunk of hair on the coffee maker, one lamp shade was broke and bathtub took FOREVER to drain. The pool was nice but hot tube was cloudy looking but nice and hot. Room with drinks and snacks was basically empty. Breakfast options were good but a little cold. Liked the coffee from the breakfast area. Although my 5 yr old had fun I will not be returning to this hotel."

"I would rate this hotel a low 4 stars. It’s clean and not far from St. Joseph. 7-10 minute drive. For the price we expected a clean hotel and we did get that at least. The window in our room was cracked, part of the molding on the headboard of the bed was peeling off and the bath tub water drained very slowly but none were major deal breakers. The pool area was clean but the pool is a little small but nice that you can swim inside and outside. They have a small hot tub in the pool area also. Complimentary breakfast was good. (Bacon, eggs, waffles, biscuits and gravy, potatoes, cereal etc."

"Stayed the night of 6/30/23. Easy check-in. The ladies working at the front desk were very nice. Although I thought the area was a bit rough, the hotel was fine. My kids and I enjoyed the pool and hot tub, other than the fact that the hot tub had a strange odor. The rooms/beds were comfortable and the room was quiet. We had breakfast the next morning just as they were opening and the food was decent. The gentleman working at the breakfast area was super sweet. I would probably stay here again, but not at the same rate. I’m guessing it was a busy weekend and the rates increased due to limited availability."

"The rooms are clean and comfortable. The staff was friendly and helpful. There is a hot tub and indoor/outdoor pool. I didn't get to go in because I was too tired from my travel and had to get going in the morning. The breakfast was great and the people friendly and kind. Definitely will be on my list to stop again if I go through that area. Though I didn't get to look around much it seemed very close to many stores. It was easy to get to and easy to get back on the freeway."