Baymont by Wyndham New Buffalo

"Hot tub was broken and we got upgraded to a jacuzzi room! The room was as clean as it could be given the condition of it. The hotel is just tired, folks. It’s just worn out and in need of a facelift. They said they’re in the middle of remodel starting in half of the building. Literally half the hallway on 2nd and 3 floors is done, idk why they just didn’t do one floor all the way! It made me LOL. Staff is friendly and hardworking."

"Do not be fooled by the price and location. The cleanliness and upkeep of this hotel is unacceptable. Some of the carpeting in our room was torn up and never replaced, the towel bar in the bathroom was bent and had appeared to be torn off the wall and replaced multiple times without repairing the holes. The room was visibly dirty with stains on the lampshades and stains on the wall around the hotel. The shower in the morning took over 30 minutes to heat up and I ended up just taking a cold shower. This is the only time I have stayed in a Baymont location was so dirty I did not feel comfortable staying. Unfortunately, we were there for a work event and did not have enough time before the event started after arriving to town to secure other accommodations."

"We were on a very long road trip driving a Uhaul towing our vehicle. We were exhausted and wanted nothing more than to relax and rejuvenate before getting back on the road the next day. We picked this spot because it was close to the freeway and we've had good luck with Baymont in the past. They also had an indoor pool with a jacuzzi we had planned to use but then were too tired. They looked very nice and clean. We arrived around 11pm. I had to use phone to have gentleman come out and check me in. Smooth process. We had reserved the King Suite with jacuzzi tub. All was in working order and seemed clean enough. The room was in need of a new paint job. And the furniture was a little beat up. Bed was comfortable. There was a 2' area next to the bathroom that missing furniture and looked bare; maybe put something there so it doesn't look so out of place. There was a bench right outside the window of our room. I was very grateful it was snowy and cold and no one was going to sit on it because that is a very poor place for a community bench. I would NOT appreciate having strangers sit right outside of my "suite" room. Soaked in the jacuzzi tub in the room. Seemed a little dusty but in working order. Skipped breakfast after reading the reviews. No one checked me out; just dropped keys. No real interaction with staff other than short check in process. This place needs some TLC."

"We were hesitant due to some of the reviews but I’m glad we gave it a try. The staff were friendly and helpful. Our room was clean and had a refrigerator and microwave. The pool area was being cleaned when we checked in. We didn’t use the pool but saw others enjoying it. Patel was great and accommodating. We’d stay here again."

"Not really sure why the rating for this hotel is very low. We stayed here over the weekend and we're pleasantly surprised. It wasn't the cheapest option but it definitely wasn't the Four Winds or the Holiday Inn express. The room is super clean, it wasn't loud, it was full but you couldn't tell. A little dated, but other than that it wasn't bad at all. Service was pretty good, straightforward. The location is excellent. The parking lot is a little sketchy and the property on the outside isn't the best, but I will definitely stay here"