Animal Emergency Center - Novi

"We brought one of our pups here because they could get her in quickly. We had to make the decision to send her over the rainbow bridge at that time. The staff was amazing and did everything to comfort us. When we had our second senior dog that we had to make the same decision for, there was no question that we were coming here."

"If you EVER have any sort of emergency please do yourself and your pet a huge favor and take them here. Last night I had to take my rabbit in for gut stasis. Not only were we taken into a room very promptly but the technician, Maureen, started the appointment off by putting my completely at ease. She was so sweet, caring and compassionate. She explained everything they were going to do for him very thoroughly and at the end she went over an optional more budget friendly outpatient plan with me, since emergency vet visits can be extremely expensive. I very much appreciated that. He is now relaxing at home and I have everything I need to help him recover. The doctor we saw was also a very smart, sweet young woman. Hopefully I wont need to make another emergency visit, but if I do I won’t even consider going anywhere else. Thank you so much, AEC. Keep up the good work."

"I recently had to take my dog Dixie in for what I thought was bloat - turns out it is heart disease. She was in the early stages of heart failure, and they got her in immediately upon our arrival. The doctor was very gentle in breaking the news to us, giving us an 6-month prognosis and allowing us some time to alone in the room to process this information. They were very quick in letting us know the estimate of the charges before beginning her treatment. They allowed us ample time to decide how we wanted to proceed, and to say goodbye, before keeping Dixie for the night for treatment and monitoring. We received regular calls at shift changes of how she was doing and were assured that she wouldn’t be alone, which a friend of mine who worked closely with them at another local vet confirmed. They also assured me I could call at anytime to check up on her. I also received a detailed phone call from the cardiologist after Dixie’s ECG. She answered all of my questions with compassion, and I never felt like I was being rushed off of the phone. Upon picking Dixie up, they gave us a detailed rundown of her treatment going forward. They started her off with free donated meds, and told us where we could get her heart monitor and meds for potentially cheaper than through them. They said to send the cardiologist regular updates of her heart reports, and to call if I ever have any questions or inkling of something being wrong in the future. Dixie is not the greatest with strangers, but they told me that she really liked her caretaker Olivia, and she was being a champ with their probing and treatment. I know my girl well; she would have put up a fight if they were not being gentle with her. This place *truly* cares - they’re not all about the money. I feel confident going back in here when Dixie starts to decline from her disease; I know they will prioritize her comfort. As hard is it will be to let her go, I know they will make the process as smooth as it can be. Thank you to all the staff at AEC."

"Can't speak highly enough of the staff and doctors here. They helped us navigate a very difficult situation with kindness, compassion, and patience. All of the employees we interacted with were knowledgeable, respectful, direct and clear with communication. Even though we did not have a good outcome for our pet, it was such a relief to have caregivers we could trust to do the best thing for our little guy. Thank you so much for all that you do."