Meadowbrook Veterinary Clinic

"My family and I have trusted them with our pets for over ten years. The doctors, nurses, and staff are so professional, very skilled, and kind and friendly."

"We’re done with this practice, which we’ve been using for our dogs since moving to Northville over 7 years ago. We were on the verge of switching vets last year, because we found the office atmosphere-and the “bedside” manner of the vets cold and impersonal. Every time we came in, we were treated as if it was the first time, and nobody seemed to remember us or our pets. The receptionist and vet techs don’t wear name tags and don’t introduce themselves, which feels very unprofessional. The only reasons we stayed were that our senior dog was dying, and a new vet there, Dr. Krista Stone, turned out to be helpful and compassionate and we were happy to work with her. Yesterday, we took our 5-month-old puppy to Meadowbrook to be spayed. I was told to expect 2 phone calls: one from Dr. Bertolucci, after the surgery, and a later one from the staff, with a pick up time. By 6 pm we were frantic with worry, and called the office, where we were told that someone had called us with a 5 pm pick-up time. We had received no voicemails or missed calls that day. Upon arriving to pick up our dog, we were told that someone had called that afternoon asking for an update on their puppy, and had been told that the operation went well and she could pick up her pet after 5. I took the initiative of calling Meadowbrook Animal Hospital in Rochester, to inquire whether they had had a client yesterday who called the wrong Meadowbrook. They confirmed this had indeed happened, however, the pet concerned was neither female nor canine. It was a male cat named Fluffy who was being neutered. So not only did the Meadowbrook Novi staff not ask for the name of the client and patient, they obviously weren’t even paying attention to the type of animal concerned. I don’t see how you can confuse a male cat with a female dog. The kicker is that when I phoned Dr. Joseph Osbourne, the owner of the Meadowbrook/Breckenridge practice, he was not at all receptive to my suggestion that-at a minimum-his staff be instructed to find out who is calling and about what pet. He was irritated and defensive. He seemed to feel it was completely reasonable for his staff to assume I was the caller. There was no empathy whatsoever with how concerned we had been, and only a perfunctory “I apologize.”"

"We scheduled an appointment with Dr Osborne after rescuing a sweet and loving Pitbull. From the moment he walked in Dr. Osborne was cold, uninterested and gave off a pitty bias vibe. One of the first things he shared was that he’s know many people that have lost their homes due to their dogs biting people. Not the reassurance we needed being first time Pitbull owners. Our dog growled at him and he muzzled him, which was fine with us however he was very rough with the exam which resulted in much more growling. When he finished he gave him a treat and said “yeah, you just want the treats” duh! He’s a dog. I’m sure he happier treating fancy Northville dogs. Happy ending though, we found a vet that is a no stress clinic and its protocols assure your pet feels comfortable and cared for. We’re excited to build a relationship with this new vet and enjoy our sweet new dog."

"Dr. Bartolucci is one of the best vets ever. She’s understanding, good with the pets, handles herself well even with pets that aren’t great with people, and she’s kind. She helps you be a better guardian. We couldn’t recommend this place enough!"

"All the vets and staff are nothing but kind, helpful and professional to both me and my dog. They make sure to take great care of us each visit, and are especially considerate w my dog as he has some bad anxiety. When I have emergencies, they have been able to accomodate to squeeze me in when possible."