Meijer Pharmacy

"The worst and most unreliable systems for patient help and communication. Claims their systems have been down for 6 DAYS and unable to receive or fill prescriptions, but doesn't bother to tell patients or doctor's offices. Completely unhelpful and unapologetic to their failures and wasting people's time. Where did all the good helpful people go? It's all new people over the last several months and they're terrible."

"Disappointed. (After being on hold 20-40 minutes whenever I call) Placed an order on Friday (12/22) and was told it'd be delivered Tuesday (12/26), called Tuesday and said it would be there Wednesday, it's still not there (12/30). I understand things pop up with distributors, but when I asked if they could place a rush or some type of urgency on our order, the pharmacist basically told me to find somewhere online to order and was not helpful at all. Will not be using this pharmacy again and certainly would not recommend it. And tip to the pharmacist - please stop promising dates that you can't guarantee."

"Probably one of the worst, app is consistently incorrect on fill dates, wait time are absolutely ridiculous and most staff is uneducated just there for the hours. Will be moving my pharmacy after 30 min in line just to step out because the original customers were still being helped. Get better or find nee people."

"Worst customer service experience. This was my first time using the is pharmacy to fill my prescription birth control and I really wish I had read the reviews prior to giving it a try. I sent the prescription over two weeks ago and called every other day to check on it. It’s always a long hold just to have them say that it is still on back order, they ordered it and i have to wait. They told me it would be in by Tuesday (today) which is the day I absolutely need my new supply. Called Friday, they said it would be here tuesday. Called this morning, they said call again if i hadn’t heard anything from them by 3pm. Called again at 3pm and the girl said it’s still out of stock and they have to order it again. Transferring my prescription back to the pharmacy I used to use and NEVER using this pharmacy again."

"This pharmacy has some unprofessional patient care behaviors. Twice now, I have called to refill a prescription, and the tech states they will have it ready in a half hour. However, when I arrive, it won't be ready for 1-2 more days. After driving out of my way, it is very frustrating why they continue to say on the phone it will be ready without checking. That is an easy behavior to fix and demonstrates there is a lack of accountability to provide good care. When I mentioned this to the pharmacist tech at the store, she stated, "that's just something we say when we are busy and we don't check"?. Outside of my interactions, I've had refills disappear and my provider is confused as to why it is out, but was never picked up. They also told me once the State of Michigan was out of my medication and I wouldn't be able to get it anywhere. It was ready in two hours.......so I'm not sure why they said that. Lastly, it's difficult to get services here. I needed a medication transferred to this Royal oak pharmacy and they told me to call the current pharmacy it was at. The current pharmacy then got frustrated with this Royal Oak pharmacy stating Royal Oak should have called. So they then called Royal Oak with me on the phone... Overall, the system seems outdated, and 80% of my interactions have been poor. I will say there is one person there who was very helpful and kind. The extra star is for her."