Banfield Pet Hospital

"We had to make the difficult decision to have our elderly kitty put to sleep recently. Our usual vet was not open on a Sunday and our kitty needed help. We did not want her suffering another 24 hours or longer. I called Banfield Vet in Brighton, and every staff member we came in contact with was calm, kind and compassionate. The minute we arrived, they immediately took us back to a room, knowing we were losing our kitty. They walked us through the process, gave us all the time we needed, and were very gentle with our kitty and our family. As awful as a situation as it was, I am glad to have found Banfield Vet."

"My Niece takes all her dogs here. One dog very sick. Ran test over 7 days ago and still no response. Absolutely terrible to leave fur baby family waiting. Put the shoe on the other foot. I'm sure it wouldn't be that way."

"They were good to us in the beginning. And then when my dog had a health concern They were absolutely the worst. I do not recommend taking your pet here."

"I have brought my dog Ella here for 6 years they were good in the beginning! Towards the end of Ella’s life they weren’t! She was having days were she was having neck pain and whining because of her pain I brought her in and they said everything looked fine but it wasn’t! They sent us home then we were back a day later! They kept her in a crate then said everything was good then she collapsed when they brought her out and couldn’t move they brought her out to my truck in a gurney and gave us a script for some joint shots! I brought her home and she was okay for a day then stopped eating and moving! I called Banfield and they said they were too busy and couldn’t help us! Which is ridiculous they don’t care about you or your dog in a time of need when they are in the last days of their lives! So I had to make calls to go to Commerce then they sent me to Dogwood in Farmington which I would highly recommend they were there for us every step of they way with Ella no crate and keeping her comfortable and keeping us updated before she passed a couple of days later! I will never use Banfield again nor will I walk into a store they support! They also make you pay the rest of there wellness plan which is ridiculous! I understand it says it in the contract but when you not there for there pet it’s different! So they made me pay the rest of it! My Ella sweet Ella girl passed away 9 months ago and it kills me every day she was my best friend and what Banfield did to us kills me everyday she was my everything!"

"I have been bringing my cat here for 15 years - LOVED Dr. Miller. Over the past 6 months we have seen several different vets, and will NEVER return. Due to doctor turnover they will no longer refill my cat's prescription until I come in and establish a relationship with ANOTHER new vet. (Even though my cat was just seen and labs drawn TWICE a couple months ago.) Money grab only at this point."