NorthLakes Community Clinic - Oconto

"short wait time. Very good with our one year old."

"Absolutely horrible experience. After calling for 3 weeks to get an initial appt I wait 3 months for 1st appt where they take images only. Then next appt 2 months later, was canceled by the provider to be rescheduled. I then go to a rescheduled appt a month later for a cavity fill and they grind away jumping the tool around in my mouth, ouch!. Supposed to have another appt the next week to finish what they started. Instead I get a call they need to reschedule. How can providers cancel so much on their patients? Oh wait the regional manager called, gave excuses and staff shortages. If there was shortage why was appt scheduled for that date to begin with? I would avoid this clinic like covid or the plague."

"70 minute round trip drive for me keep in mind. In August we found that I needed a root canal. Got the debridement and temporary filling (almost didn't happen due to some confusing instructions given by Dr Malone). Scheduled six months out for rc. When I arrived I was sitting in the chair for 20 mins before Dr Malone comes in and says that they don't have the equipment. Told they'd call when they do. Ended up scheduling for 3 weeks later. The day prior I get a message that they will have to reschedule it for earlier in the day. End up sleeping in due to the plan changes. Told by Amy that I can't schedule and I'll just be on cancellation list. Called later in the week and suddenly policy changed and I was able to schedule an appt and was told that I'd be waiting a long time on the list for a 75 minute appt on the cancellation list because 2 consecutive people would have to cancel on the same day and lunch breaks etc. Told late June is the earliest appt. At this point I start bluntly stating the facts and how horribly this whole thing is being managed and that I need to get in sooner than that so that my tooth doesn't shatter. She accuses me of being very rude to her and hangs up(wife was present on speaker and has assured me that while I was being blunt what I was saying was absolutely professional, I did not threaten, did not swear once). Later the manager calls me and lectures me about how incredibly rude I was and that I need to act more professionally while I'm there, basically I was being a total jerk. Manager also implies that a provider was also witnessing the conversation and attested to my rudeness. The only plausible explanations for this would be if I happened to be on speaker phone which is a violation of privacy laws, or the call was recorded without any prior indication. So this place is either committing HIPAA violations or this was a falsehood and what likely occurred is that Amy misrepresented my bluntness as yelling to a doctor. 1 star for screwing up so many times that I'm waiting 11 months for one root canal. Also because a business shouldn't hire people who are so sensitive that they basically slander clients to the rest of the staff."

"I have had some issues with my teeth and just recently had to go and have a tooth pulled the dentist i had (Dr.Koch) was amazing I didn't feel a thing and he was fast and efficient and explained everything thoroughly. I recommended my mom and my daughter for their issues and they got them in immediately. I would recommend this dentist to anyone. I was very impressed!!!"