Sbarro 18900 Michigan Avenue, Dearborn, MI 48126

"I love sbarro! but I will never visit the sbarro located in Fairlane mall !!!! The employees are very rude it’s always a stressed experience! U can sense it before u decide to order from there. They are always loud shouting and yelling at each other! They make u wait a long time before they help you and when they do they don’t greet u or anything, they give attitude coz u decided to order from them!!!! u ask for pizza they don’t want to heat it up when u ask them too kindly they make it seem like it’s a crime!!! It’s sad that the company is losing a lot of business because their employees have anger issues And don’t want anyone to order anything from them! To the employees at sbarro Fairlane please quit if u hate ur job that much!"

"This is not a sbarros pizza because I know what a sbarros pizza looks like. I’m here as we speak and the employees are fighting in the kitchen. Using vulgar language in front of my kids. Disappointment of a place. Pizza is very doughy and I’m afraid to take it back as they are very hostile and not welcoming. I asked for 1 slice of cheese pizza and she had the rudest look picked it up and threw in the oven to heat. I was too afraid to say I didn’t want it anymore so I paid and left. Obviously there are some strong issue there. The owner needs to come and save this restaurant because at this rate this place won’t last. People are being mistreated and I seen it with the other customers too. Terrible establishment NEVER AGAIN!! If I can give it a 0 star rating I would!!!!!"

"I ordered 2 XL PIZZA LOL THE BLACK LADY GOT SO MAD AND TOLD ME IT WAS GOING TO TAKE ANYWHERE FROM 45 min to an hour to make, I said it was ok, even tho no one was at the restaurant. Then she started staring me down like I did something to her. I was very scared for my life and knew she would spit in my food. This pizza Joint is very hostile and ghetto. BEWARE!!! All I wanted was pizza."

"I had the spirit of nostalgia passing this in the mall. As pictured it was burnt before reheating. To be honest this should have been thrown away, it even tasted burnt. Don't go here for fresh pizza or nostalgia. Both will leave a bad taste in your mouth."

"Can someone PLEASE remind the entire staff that we are in the midst of a full on Pandemic! I’m only giving 1 Star because 0 isn’t an option. Stopped to get my daughter a Stromboli, the staff was very rude. Only 1 out of the 5 people behind the counter was wearing gloves as they handled the food. The staff wore mask inappropriately under the nose. Was so busy staring at me rudely until they burned the food and still served it. Never greeted me, or replied to my greeting nor thank you. This location is a far cry from the Somerset location. The whole crew needs customer service 101 training Period! No excuse to behave in such a manner when people all over the world are unemployed. This behavior totally sidelines deserving food service employees from getting salary increases because people lump sum them up with the poorly trained employees that served me and my daughter. Please don’t waste your money here. This encounter reminded me of why I don’t mind spending extra to drive further out for better service. Totally disappointed. Lacking in sanitation and customer service resulted in my disapproval of this location."