Jimmy John's

"Jimmy Johns always has consistently well made sandwiches, I always get the Turkey Tom with a side of kickin Ranch and it's never disappointed! Unfortunately, as others have mentioned it seems the customer service is not the best here. The problem I had was when I placed a delivery through their app, I see a $5-6 delivery fee - I think thats okay because I know they pay their employees. BUT upon delivery the driver didnt have any change for a 10$ bill.. so I was of course forced in this situation just to tip the extra $5 I should have got back in change. I have ordered pizza from a Hungry Howies before and didn't have an issue changing a 100$ bill ... This was only a few bucks she needed to change and could not. Honestly would have saved money using DoorDash/GrubHub/Uber Eats."

"The male staff member working on the evening of 9/2 was extremely rude and disrespectful. I was the only one in the store besides the female staff member who was working and very kind, and the male employee who was sitting at a table with his friend. He was mad the moment I walked in, asking me “what do you want?” while I was still looking at the menu, I asked a question and received a rude reply, and he rushed me while I was trying to order keeping my dairy allergy in mind. I won’t be back."

"August 23, 2023, at 8:35pm. Store location 14 mile Rd near the five expressway. I frequent this Jimmy Johns a lot, I work a 10 shift and this store is on my way home. I reached the store around 8:35pm today after my shift and ordered my usual sandwich. The store closes at 9pm, so I had 30 minutes before they closed. The two individuals behind the counter did not seem to thrilled that I was there, the one that took my order was polite, but the gentleman that prepared my sandwich was not so nice. As my order was being rung up, the gentleman preparing the sandwich slammed the lid to the cold cooler down, it was loud enough that the individuals walking outside going to the Yemen coffee house next door glanced in through the window. I do understand that I came in 30 minutes before the store closed, and that they had started to mop the floors and were in the process of sanitizing the counter top and prep area when I walked in, but there was no need to slam the lid and look annoyed. I left a 15 percent tip, I know that restaurant workers do deal with rude customers. That being said, these individuals should have locked the door early, if they wanted to close up shop earlier. To the target, homedepot, Costco and Henry Ford employees that are working late and need to get food late, go to Wendy's, Culvers or McDonalds instead."

"Consistently locks up early and turns the lights off to appear closed. Pull up at 8:30-40 all the time to a locked and pitch black store before a presumably high/barely competent employee huffs and puffs as he’s making my sandwich. Corporate needs to do a takeover on this location from the top down. Crazy management allows this"

"They were quick to take my order and get it out to me, and for the little time I had to wait the signs hung around we're a good laugh."