Petco

"I would give zero stars. They are price gouging on pet safe salt. $29.88 for an 8 lb bag. I just got a 40 lb bag for $25 at Premium pet supply. I will never go to one of your stores again. Absolutely ridiculous. Will be calling AH office and corporate tomorrow."

"Worse customer service experience. I placed an on-line order in store and got 1 item wrong and the black manager treated me as like I wasn't an customer. I got the wrong bags & She wouldn't let the cashier help me find the right doggie bags. So i said fine, just ringup my order and ill cancel the online one. The order she scan didnt give me my discount so I ask can i get them, they said no. Then the black female manager said she would help me so they switched counters. Before she came to the counter i went back to get the corrected items. She was supposed to help me but she started helping someone else and stated "I thought you left". So i walked out the store and call customer service to complain but they stated my order was canceled. I never left the parking so I went back in to to confront her about canceling my order. She stated, 'I thought you left". I never gave her consent to cancel my order. Then she tried to get cashier to agree with her about I told them to cancel my order. I been in that store too long so I left, that doesn't mean I dont want my order. Now im never coming back. I have had too many issues in this store. Yes I was unset for the way I was treated as an online customer. A customer is an customer."

"Two stars over a one because they have a decent selection. However, quality is low tier. Buy insects frequently for a monitor lizard including dubia roaches, wax worms, superworms, and hornworms. The dubias are frequently over a month old with multiple dead and no food in the containers. This week I was in a rush and didn’t check before I bought. All but 4 dubias were dead and the date on the container was 34 days prior. No food and tons of feces in the container. What do they expect, feed starved insects to our pets? They also don’t have much quality control as many containers don’t have as many bugs as listed on the package. I’ve mentioned multiple times now to employees yet nothing is ever done. I’ll drive further to other stores."

"I went to this place a while ago and they deleted my petco pals rewards with no warning. I had points I wanted to use on that card. I had that card for years and used an old out of service phone number with no issues. I know they tried to call it and probably didn't get through so they deleted the account. They couldn't set up another account either because I don't have a normal phone because I'm deaf. I use relay calling only which isn't compatible with calling machines. Then a lot of times I went there, I had to walk out because they would be out of stock on stuff for over a month. Then when I got my feeder mice IF they happened to be in stock, a few times there was only one in the box when I paid for the price of 3. Not a good place to shop anymore. I shop at another pet store now."

"We have a one-year-old Pitbull, she is very friendly and likes everybody.We now have a little tiny lap dog. We had to buy a crate for the little guy, a collar and leash, and a bunch of toys. Petco had everything and at a reasonable price."