Jimmy John's 3428 Plainfield Avenue Northeast, Grand Rapids, MI 49525

"My children and I were there the night before last. We met your employee tyler who went so far out of his way to help us and treated my kids so special that they kept talking ( and one was even singing) about him later. Excellent guest service and what a great kid! We were all so impressed with him. We will be back for sure!"

"Delivery driver tore up my driveway when pulling in and backing out. I even have a flared out driveway so it's amazing how he was able to do that in a white Jeep Cherokee. The sub was beyond subpar, wilted lettuce tomatoes were destroyed, worst location in Grand Rapids"

"I gave them a 3 for atmosphere because they had the music on so loud and it was hard rock type. I love all music, but I have a hard time trying to focus on ordering correctly when the music is so loud. I was glad I was taking my order to go...I wouldn't have been able to eat there."

"Attention to those with Celiac or gluten intolerance: DO NOT come to this location. I've given them 3 chances to put mayo on the side and use clean utensils for my unwich and I have been sick each time. There has been mayo on my sub 2/3 times, even after asking them to take precaution. We went today before watching fireworks and tipped the employees $5 when we paid because they were polite when we asked for mayo on the side etc. Then we got our food and there was still mayo on the sub, and no mayo packets, no mustard packet (which we asked for) and no napkins. Just a terrible experience overall at this location. Most Jimmy John's are great but this one is the worst I've ever been to by far."

"When they say freaky fast, it's no lie. I'm always amazed that my food is ready almost before I finish paying and get to the other end of the counter. If you've ever been to a Jimmy's John's before, then this place is exactly what you expect."